B-Application Support Engineer Tier 1B

Alegeus; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work

Competitive salaries

Paid vacation

Professional development

Health packages

Job summary

Alegeus is seeking a technically adept professional to support fintech and healthtech products. The role emphasizes problem-solving, data analysis, and deep product knowledge of Alegeus Systems to resolve complex client issues in a fast-paced environment.

Strong SQL skills and API understanding are essential, with a Bachelor’s degree in MIS/CS or equivalent. We offer a flexible work environment, competitive compensation, paid time off, and robust development programs, along with comprehensive

Qualifications

• Bachelor's degree in MIS, CS or equivalent preferred.
• 4+ years of end user technical support experience.
• Proficient in SQL (MS SQL, Oracle).
• Experience with CSV/Fixed file format review.
• Experience in log analysis and issue triaging.
• Understanding of REST APIs and basic API testing.

Responsibilities

• Resolve technical issues for software applications.
• Analyze logs and perform issue triage.
• Collaborate with business clients to understand requirements.
• Assist in API testing and data analysis.

Skills

SQL

Problem solving

Critical thinking

Multitasking

REST APIs

Education

Bachelor's degree in MIS/CS

Tools

MS SQL

Oracle

Job description

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today.

Opportunity Happens Here.

Required Skills

The desired candidate should have a high aptitude for problem-solving and critical thinking. The candidate will use these skills combined with product knowledge of Alegeus Systems to help solve the more difficult technical issues for the company and business clients. The candidate must be able to handle a fast-paced environment and be able to multitask in the pursuit of resolving company and business client cases. The candidate will also be proficient in SQL (MS SQL, Oracle, etc.). Experience: 4+ years Experience with end user Technical Support for software applications. Experience with SQL (MS SQL, Oracle, etc.) Experience in CSV/Fixed file format review. Experience in log analysis and issue triaging. Understanding of REST APIs and basic API testing. Demonstrated ability to use data analysis to research and troubleshoot issues.

Education: Bachelors degree required with specialization in MIS, computer science or equivalent preferred.

PERSONAL CHARACTERISTICS, SKILLS & KNOWLEDGE

A passion for healthcare, financial services, behavioral economics, consumerism and/or any combination of these disciplines. Strong interest in learning new things and comfort in pushing new boundaries.

BECAUSE WE CARE, WE OFFER:

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

At Alegeus, our success is guided by our aligned vision and values-it is how we work together and collaborate to achieve our goals.

People First. We pride ourselves in bringing talented people together and treating one another with care. Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked. - Alegeus employee

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an "inside-out" approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.

Opportunity Happens Here.

As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts. Our partners - which include some of the nation's largest health insurance plans, benefit administrators, and financial institutions - use Alegeus software to manage accounts and process more than $6 billion in healthcare payments annually. As the market continues to evolve, Alegeus is uniquely equipped with the technical expertise and proven experience to help our partners succeed and grow by delighting their customers. We take immense pride in the impact we deliver, and deeply value the teammates we collaborate with to achieve it. We prioritize authenticity, trust and tenacity, and welcome diverse perspectives as we tackle each new challenge head-on. If you're ready to join a team that's bold, collaborative, and inspired to make an impact, your next opportunity starts here. If you've ever swiped an FSA debit card or saved money in an HSA, there's a good chance Alegeus helped make it possible! As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts.

If you're interested in working for an organization that cares deeply about succeeding together - for our partners, each other, and the people whose healthcare journeys we support - then you've come to the right place.