Azure Virual Desktop/W365

Tata Consultancy Services Limited; Chennai; On-site; INR 700,000 - 900,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an Level 2 Support Engineer for Azure Virtual Desktop (AVD) in Chennai, India. You will tackle escalated issues, assist in deployments, and ensure efficient operation of AVD environments, drawing on Azure services and VDI best practices.

The role emphasizes hands-on troubleshooting with FSLogix, PowerShell scripting, and Azure Monitor to optimize performance and security for users.

Qualifications

• 3–5 years of IT support experience with 1–2 years in AVD/VDI environments.
• Hands-on experience with Microsoft Azure services and virtual desktop technologies.
• Experience with FSLogix, PowerShell, and monitoring tools.

Responsibilities

• Provide technical support and maintenance for Azure Virtual Desktop environments.
• Handle escalations from Level 1 and assist in deployments.
• Monitor performance and ensure stability of AVD infrastructure.

Skills

AVD/VDI expertise

PowerShell scripting

Azure Monitor

Log Analytics

ITIL & ServiceNow

Tools

FSLogix

Citrix VDI

VMware VDI

NSGs & Firewalls

Azure AD

Job description

TCS is hiring for Azure Virual Desktop/W365

Exp:-6 to 8 yr

Job Summary:

As a Level 2 Support Engineer for Azure Virtual Desktop (AVD), you will provide technical support and maintenance for virtual desktop environments. You will handle escalated issues from Level 1 support, assist in deployments, and ensure smooth operation of AVD infrastructure. This role requires hands‑on experience with Microsoft Azure services and a strong understanding of virtual desktop technologies.

Key Responsibilities:

Technical Support & Troubleshooting

• Resolve escalated issues related to AVD session hosts, user profiles, and workspace access.
• Troubleshoot FSLogix profile containers, connectivity issues, and performance bottlenecks.

Deployment & Configuration

• Assist in deploying and configuring AVD host pools, session hosts, and workspaces.
• Support image updates and patching of virtual desktop environments.

Monitoring & Maintenance

• Monitor AVD performance using Azure Monitor and Log Analytics.
• Perform routine health checks and maintenance tasks to ensure system stability.

Security & Access Management

• Manage user access, permissions, and security policies within AVD.
• Support configuration of NSGs, firewalls, and Azure AD roles.
• Maintain support documentation, SOPs, and troubleshooting guides.
• Collaborate with L3 engineers and other IT teams to resolve complex issues and improve service delivery.

Required Skills & Experience:

• 3-5 years of experience in IT support, with at least 1-2 years in AVD or VDI environments.

Proficiency in:

• FSLogix profile containers
• PowerShell scripting
• Experience with:
• Azure Monitor and Log Analytics
• Citrix or VMware VDI environments
• Familiarity with ITIL processes and ticketing tools like ServiceNow.