Azure L2

ITC Infotech; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

ITC Infotech in Pune is seeking a Senior Cloud Managed Services Engineer focused on Azure L2 support. You will manage Azure environments, oversee troubleshooting, and coordinate with DevOps and Microsoft Support to resolve escalations.

The role also requires patch management, Entra ID governance, backups, DR configurations, and incident response using Azure Monitor and PagerDuty. Documentation of runbooks and SOPs, plus cross-platform delivery with AWS when needed, complete the scope.

Qualifications

• 5+ years of hands-on Azure cloud operations experience.
• Proficient with Windows Server 2016/2019 and Linux (Ubuntu/CentOS/RHEL).
• Automation scripting with PowerShell, Bash or Python.
• Experience with patch management using Update Manager and WSUS.
• Familiarity with banking standards RBI, PCI-DSS, ISO 27001.
• Ability to write runbooks and SOPs.

Responsibilities

• Manage and monitor Azure environments including VMs, VNets, Storage and Entra ID.
• Conduct L2/L3 troubleshooting across Windows and Linux Azure VMs and resolve OS-level issues.
• Lead patching operations via Update Manager and Ansible with validation and reports.
• Maintain identity governance using Entra ID, Activity Log and Defender for Cloud.
• Respond to incidents using Azure Monitor and PagerDuty; deliver RCA docs.

Skills

Azure VMs

Azure Storage

Azure VNets

Entra ID / Azure AD

Azure Monitor

Azure Update Manager

Ansible

PowerShell

Bash / Python

Linux/Windows admin

Tools

Azure Update Manager

ServiceNow

PagerDuty

Ansible

WSUS

Azure Policy

Job description

Job Title: Senior Cloud Managed Services Engineer - Azure L2 (Banking Sector)

Location: Pune, India

Experience: 5+ years

Employment Type: Full-time

Work Mode: Work from Office

Key Responsibilities

• Manage and monitor Azure environments including VMs, VNets, Storage Accounts, Entra ID (Azure AD), PaaS databases and Activity Log.
• Conduct advanced L2 and L3 troubleshooting across Windows and Linux Azure VMs, resolving OS-level issues and resource bottlenecks.
• Lead patching operations via Azure Update Manager, Ansible and custom scripts, with thorough validation and compliance reporting.
• Maintain identity and threat governance using Entra ID policies, Activity Log and Microsoft Defender for Cloud.
• Respond to incidents using Azure Monitor and PagerDuty, and deliver RCA documentation for major issues.
• Support data protection through automated backups, DR protocols and high-availability configurations.
• Manage issue queues on ITSM platforms such as ServiceNow, meeting SLA and OLA commitments.
• Collaborate with DevOps, architects and Microsoft Support to resolve escalated issues.
• Contribute to change management, weekly operational reviews and configuration audits via Azure Policy or third-party tools.
• Document processes in runbooks, SOPs and knowledge bases to uphold operational excellence.
• Provide backup support on AWS-hosted workloads where required, given the team's cross-platform delivery model.

Skills and Expertise

• Minimum 5 years in Azure-focused cloud operations.
• Mastery of Azure VMs, Storage, VNets, Entra ID, Azure Monitor and Update Manager.
• Hands-on experience with Windows Server 2016 and 2019 and Linux (Ubuntu, CentOS, RHEL).
• Proficient in PowerShell, Bash or Python for automation.
• Patching expertise using Update Manager, WSUS and configuration management tools such as Ansible.
• Solid foundation in ITIL, incident and change handling, and service quality metrics.
• Knowledge of banking compliance standards (RBI, PCI-DSS, ISO 27001).
• Audit preparedness with a focus on security, compliance and system resilience.
• Working familiarity with AWS core services (EC2, S3, IAM) is an advantage.