Axis Bank VAM Virtual Acquisition Manager NRI US Night shift

Axis Bank; Navi Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Axis Bank's Outbound Contact Center seeks a Virtual Acquisition Manager (VAM) in Navi Mumbai to identify and deliver fitting liability product solutions to prospective customers.

The role involves handling digital leads, onboarding clients, and pursuing cross-sell opportunities across investments, assets and cards while maintaining high service standards and meeting monthly targets.

Qualifications

• Graduate or Post graduate from a recognized institution.
• 2-5 years relevant role in BFSI sector.

Responsibilities

• Manage liability product acquisition through digital leads and achieve strong customer experience.
• Act as single point of contact till onboarding.
• Achieve monthly targets through effective conversion, product mix, and cross-sell across investments, assets and cards.
• Utilize all applications and tools for end-to-end client support; proficient with banking systems.
• Adhere to internal control policies and guidelines.

Skills

Lead generation

Sales orientation

Communication skills

Teamwork

Deadline management

Pressure handling

Education

Graduate degree

Postgraduate degree

Job description

About OCC:

Outbound Contact Center engages with the Axis Bank customers and prospects, virtually, through

digital media to provide a seamless experience to customers while fulfilling their service requirements

and using the opportunity to provide financial solutions via cross-sell and upsell. The Outbound

Contact Centre supports the respective Line of Business to achieve and exceed dial targets through

effective use of communication skills and envisages to provide a differential customer experience

About the Role:

The Virtual Acquisition Manager (VAM) uses business acumen, operational knowledge and impactful

client interactions to identify and deliver the right product solution to prospective customers and

explore other cross-sell opportunities to them. The Virtual Acquisition Manager (VAM) needs to be

proficient in the core NTB liability product being offered and possess working knowledge of Retail

Asset products, Banking operations, Investment options and Cardproducts

Key Responsibilities

• Manage the liability product acquisition thru leads from digital channel and propensity bases, delivering our prospective liability clients a superior customer experience.
• Acting as a single point of contact till the customer is on boarded.
• Achieve the monthly assigned business targets through effective conversion ratio, right product mix, defined average sourcing value and cross-sales generating fee income across investment, assets and cards.
• Effectively utilize all applications, tools, and databases used to process transparent end to end client support. Proficient with systems related to Banking transactions and services
• Strictly adhere to the internal control policies and ensure that the organization's activities are carried out in accordance with the set guidelines

Qualifications:

• Graduate or Post graduate from a recognized institution.
• 2- 5 years relevant role/ BFSI sector.

Role Proficiencies:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.Role & responsibilities

Preferred candidate profile

Perks and benefits