AWS Connect Developer- Pan India

Tata Consultancy Services; Pune District, Bengaluru, Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced specialist to design, develop, and deploy Amazon Connect-based contact center solutions on AWS. Responsibilities include integrating with Lambda, Lex, and Polly, plus ensuring performance, scalability, and reliability.

The role requires hands-on expertise in cloud-native architectures, telephony technologies, and collaboration with stakeholders to deliver customer-focused solutions.

Qualifications

• Minimum 5 years of hands-on experience with Amazon Connect and related AWS voice services.
• Minimum 5 years of professional experience working on AWS cloud technologies.
• Strong experience with telephony systems and contact center technologies.

Responsibilities

• Design, develop, and implement Amazon Connect-based contact center solutions.
• Integrate Amazon Connect with AWS services and enterprise applications.
• Develop conversational AI solutions using Amazon Lex and voice capabilities using Amazon Polly.
• Troubleshoot production issues and optimize performance, scalability, and reliability.
• Collaborate with business stakeholders, architects, and development teams to deliver customer-focused solutions.
• Participate in solution design reviews, code reviews, and technical mentoring.

Skills

Amazon Connect

AWS Lambda

Amazon Lex

Amazon Polly

SIP/VoIP

Contact Center

CI/CD

Serverless

Tools

DynamoDB

S3

IAM

CloudWatch

API Gateway

CloudFormation

Job description

Core Technical Skills

1. Amazon Connect Development (5+ Years)

• Hands-on experience in designing, developing, and deploying Amazon Connect solutions.
• Expertise in creating and managing contact flows, routing strategies, queues, and IVR solutions.
• Experience integrating Amazon Connect with AWS Lambda, Amazon Lex, and Amazon Polly.
• Knowledge of real-time and historical reporting, analytics, and contact center optimization.
• Experience with API integrations and third-party CRM/CTI platforms.

2. AWS Expertise (5+ Years)

• Strong knowledge of AWS services including Lambda, DynamoDB, S3, IAM, CloudWatch, API Gateway, and CloudFormation.
• Experience building serverless and microservices-based architectures.
• Understanding of AWS security, monitoring, governance, and cost optimization best practices.
• Experience with CI/CD pipelines and infrastructure automation.

3. Telephony & Contact Center Technologies

• Strong understanding of SIP, VoIP, IVR, CTI, and contact center operations.
• Experience with call routing, queue management, agent productivity metrics, and reporting dashboards.
• Knowledge of contact center migration strategies from on-premises to cloud platforms.
• Understanding of omnichannel customer engagement solutions.

Key Responsibilities

• Design, develop, and implement Amazon Connect-based contact center solutions.
• Integrate Amazon Connect with AWS services and enterprise applications.
• Develop conversational AI solutions using Amazon Lex and voice capabilities using Amazon Polly.
• Troubleshoot production issues and optimize performance, scalability, and reliability.
• Collaborate with business stakeholders, architects, and development teams to deliver customer-focused solutions.
• Participate in solution design reviews, code reviews, and technical mentoring.

Required Qualifications

• Minimum 5 years of hands-on experience with Amazon Connect and related AWS voice services.
• Minimum 5 years of professional experience working on AWS cloud technologies.
• Strong experience with telephony systems and contact center technologies.
• Experience developing integrations using APIs, Lambda functions, and event-driven architectures.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to lead technical initiatives and mentor team members.