AWS Connect Developer

Cerebra; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cerebra in Hyderabad, India seeks a skilled Amazon Connect developer to design, implement, and optimize contact center solutions. The role focuses on IVR development, flows, queues, routing, and consolidating integrations with AWS Lambda and external APIs.

The candidate will collaborate with cross-functional teams to ensure reliable performance and scalable customer service processes across the enterprise.

Qualifications

• Experience designing and implementing Amazon Connect contact center solutions.
• IVR workflows, contact flows, queues, and routing profiles experience.
• Ability to integrate Amazon Connect with AWS Lambda, APIs, and CRM systems.
• Troubleshooting production issues and maintaining high availability.

Responsibilities

• Design, develop, and implement Amazon Connect contact center solutions.
• Build and customize IVR workflows, contact flows, queues, routing profiles, and call flows.
• Integrate Amazon Connect with AWS Lambda, APIs, CRM, and enterprise applications.
• Troubleshoot production issues and optimize contact center performance.
• Collaborate with business and technical teams to deliver scalable customer service solutions.
• Participate in testing, deployments, enhancements, and ongoing platform support.
• Follow development best practices and ensure high availability of contact center applications.

Skills

Amazon Connect

Contact Center Solution Development

Flows & Routing

Contact Flows & Queue Configuration

IVR Development & Customization

AWS Lambda Integration

Amazon Lex Integration

API Integrations

Cloud Telephony Solutions

Troubleshooting & Production Support

Job description

Required Skills

Amazon Connect (AWS Connect) Mandatory
Contact Center Solution Development
Amazon Connect Flows & Routing
Contact Flows & Queue Configuration
IVR Development & Customization
AWS Lambda Integration
Amazon Lex Integration (Preferred)
API Integrations
Cloud Telephony Solutions
Troubleshooting & Production Support

Key Responsibilities

• Design, develop, and implement Amazon Connect contact center solutions.


• Build and customize IVR workflows, contact flows, queues, routing profiles, and call flows.


• Integrate Amazon Connect with AWS Lambda, APIs, CRM, and enterprise applications.


• Troubleshoot production issues and optimize contact center performance.


• Collaborate with business and technical teams to deliver scalable customer service solutions.


• Participate in testing, deployments, enhancements, and ongoing platform support.


• Follow development best practices and ensure high availability of contact center applications.