AVP Tech Lead CTO - Cloud Infra Operations

M&GPrudential; Pune District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

M&G India is seeking a leader to act as the senior technical authority across Cloud Infrastructure Operations towers and drive resilience across Windows and Linux environments.

You will own automation initiatives, promote infrastructure as code, and embed automation into BAU. You will escalate as needed, influence technical direction and collaborate across teams to reduce MTTR and drive reliable services.

Responsibilities

• Act as the senior technical authority across all Cloud Infrastructure Operations towers across Windows and Linux
• Provide support for complex, high-severity incidents and problem management
• Identify systemic risks and drive remediation
• Lead delivery of automation initiatives to reduce manual effort and improve reliability
• Promote infrastructure as code, scripting, and engineering best practices
• Embed automation into BAU operations such as patching and remediation
• Drive service resilience improvements and reduce MTTR
• Define and evolve operational standards and runbooks
• Lead diagnostics for complex cross‑platform issues across Windows and Linux
• Drive root cause analysis and permanent fixes
• Act as a technical escalation point across teams
• Influence technical direction through expertise and credibility

Skills

Cloud infrastructure

Incident management

Automation & IaC

Scripting

Cross-platform (Windows & Linux)

Technical leadership

Runbooks

Job description

About M&G India – we are the strategic innovation and digital hub for M&G, established in 2003 with offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

We are part of a global legacy that has been delivering savings and investment solutions for over 175 years, combining asset management and insurance expertise to cover a wide range of offerings across Asset Management and Life segments.

Cross‑Tower Technical Leadership

• Act as the senior technical authority across all Cloud Infrastructure Operations towers
• Provide support for complex, high‑severity incidents and problem management
• Identify systemic risks and drive remediation

Automation & Engineering Excellence

• Lead delivery of automation initiatives to reduce manual effort and improve reliability
• Promote infrastructure as code, scripting, and engineering best practices
• Embed automation into BAU operations such as patching and remediation

Platform & Operational Improvement

• Drive service resilience improvements and reduce MTTR
• Define and evolve operational standards and runbooks

Incident Support & Troubleshooting

• Lead diagnostics for complex cross‑platform issues across Windows and Linux
• Drive root cause analysis and permanent fixes

Collaboration & Influence

• Act as a technical escalation point across teams
• Influence technical direction through expertise and credibility

We have a diverse workforce and an inclusive culture at M&G Global Services. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.