AVP-Program Manager

Diageo India; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Diageo India is seeking a seasoned Project Manager for the Customer Operations Transformation (COT) programme. You will drive COT projects from initiation to delivery, align with programme objectives, manage scope, budget, and benefits, and partner with operations, finance, IT and regional teams to translate priorities into actionable plans.

You will apply Agile and hybrid ways of working, maintain KPI dashboards, and provide clear governance and reporting to leadership as we simplify customer

Qualifications

• Minimum Bachelor’s Degree Or Equivalent.
• Professional Project Management qualification preferred.
• Lean / Six Sigma certification preferred.
• 12+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area.

Responsibilities

• Stakeholder and Team Coordination: Partner with Customer Operations, O2C, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery and third-party partners to align priorities, activities and outcomes.
• Programme Planning & Delivery: Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones, ensuring delivery remains aligned to agreed scope, timelines and priorities.
• PMO Governance: Establish and operate effective programme governance, including governance forums, decision and action tracking, escalation management and executive reporting.
• RAID Management: Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies, ensuring clear ownership, mitigation, due dates and escalation.
• Dependency Management: Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies to support integrated delivery and protect timelines.
• Value & Benefits Tracking: Support the definition and tracking of business outcomes, KPIs, benefits and measurable value delivered through COT initiatives.
• Agile Ways of Working & Continuous Improvement: Drive effective Agile ways of working and identify opportunities to improve delivery processes, governance, reporting, team effectiveness and programme execution.
• Problem Solving & Delivery Support: Apply structured problem solving, critical thinking and stakeholder influencing to resolve challenges, support decisions, manage escalations and maintain delivery momentum.

Skills

Project management

Agile & hybrid

Stakeholder management

Data-driven decision making

Problem-solving

Education

Bachelor’s Degree or equivalent

PM Certification preferred

Lean / Six Sigma certification preferred

Tools

JIRA

Azure DevOps

MS Project

PowerPoint

Excel

Job description

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Job Description

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About The Function

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

About the role: The Customer Operations Transformation (COT) programme is a strategic initiative to simplify and standardise Customer Operations, enhance customer experience, and enable data-driven decision-making through digital capabilities and automation. The programme spans five strategic workstreams: OTIF, Joint Value Creation, Zero Touch Zero Delay, Zero Exceptions, and One Day Query Resolution. The Project Manager is part of the COT programme team, working across Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery teams and Third-party partners to deliver complex, cross-functional change and measurable transformation outcomes.

Purpose of Role

The Project Manager is responsible for driving COT projects from initiation through successful delivery, ensuring alignment to programme objectives, scope, timeline, budget, quality and benefits. The role combines strong PMO and project delivery discipline with data-driven performance management, enabling leadership to make informed decisions through clear KPIs, dashboards, reporting and insights. The role works closely with business and technology stakeholders to translate priorities into executable plans, manage dependencies and risks, maintain effective governance, and accelerate delivery through Agile and hybrid ways of working.

Top Accountabilities

• Stakeholder & Team Coordination: Partner with Customer Operations, O2C, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery and third-party partners to align priorities, activities and outcomes.


• Programme Planning & Delivery: Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones, ensuring delivery remains aligned to agreed scope, timelines and priorities.


• PMO Governance: Establish and operate effective programme governance, including governance forums, decision and action tracking, escalation management and executive reporting.


• RAID Management: Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies, ensuring clear ownership, mitigation, due dates and escalation.


• Dependency Management: Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies to support integrated delivery and protect timelines.


• Value & Benefits Tracking: Support the definition and tracking of business outcomes, KPIs, benefits and measurable value delivered through COT initiatives.


• Agile Ways of Working & Continuous Improvement: Drive effective Agile ways of working and identify opportunities to improve delivery processes, governance, reporting, team effectiveness and programme execution.


• Problem Solving & Delivery Support: Apply structured problem solving, critical thinking and stakeholder influencing to resolve challenges, support decisions, manage escalations and maintain delivery momentum.

Key Competencies

• TechnicalExtensive project planning and execution skills across complex change and transformation programmes/projects.


• Experience using Agile, Waterfall and hybrid project/change management methodologies.


• Strong PMO, governance, RAID, dependency, financial and benefits management capability.


• Ability to structure and communicate complex information through plans, dashboards, scorecards and executive reporting.


• Strong understanding of transformation delivery and programme lifecycle management.


• Proficiency in JIRA, Azzure Dev Ops, MS Project or similar project management tools, PowerPoint, Excel and other MS Office applications.


• Understanding of Order-to-Cash and Customer Operations processes; broader Finance/Supply Chain knowledge is advantageous.


• Understanding of Lean / Six Sigma and continuous improvement.


• Behavioural / LeadershipExcellent communication, documentation and presentation skills.


• Strong stakeholder management with a global mindset, including influencing, challenging and decision-making ability.


• Strong negotiation, collaboration and conflict-resolution skills.


• Self-driven, structured and outcome focused, with the ability to motivate cross-functional teams towards common goals.

Education And Qualifications

Minimum Bachelor’s Degree Or Equivalent.

Professional Project Management qualification preferred

Professional Project Management qualification preferred.

Lean / Six Sigma certification preferred

Experience12+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area.

Proven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies. Proven experience managing complex, cross-functional transformation initiatives and teams of senior stakeholders. Experience working across Customer Operations, Order-to-Cash, Supply Chain, Commercial and/or Finance functions desirable Experience delivering automation, digital and data-driven transformation initiatives. Experience working with enterprise technology and business applications, including High Radius, SAP and other analytics/reporting platforms. Experience working within a large multinational corporation (MNC) or Global Capability Centre (GCC) environment, coordinating cross-functional transformation delivery across business, technology, data, markets and third-party partners preferred.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type

Regular.

Primary Location

Gurugram.

Additional Locations

Bangalore Karle Town SEZ.

Job Posting Start Date

2026-11-03.