AVP - Operations

HSBC; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A multinational bank is seeking an experienced Assistant Vice President – Operations to enhance service delivery and manage client interactions. The role requires strong knowledge of the securities industry and a postgraduate degree in Accounting, Finance, or Banking. Candidates must have 5-7 years of relevant experience and be adept at risk management and governance. The position offers a full-time employment opportunity in Bengaluru, India.

Qualifications

• 5-7 years of experience in Transfer Agency & Registrar or Fund services operations required.
• Knowledge of regulations such as CASS, IMR, GDPR, FATCA, CRS, CSSF.
• Understanding of UK/Europe/Asia industry, particularly Luxemburg Transfer Agency.

Responsibilities

• Maintain and enhance client service delivery reputation.
• Proactive risk management and governance.
• Manage the recruitment process and departmental performance.

Skills

Knowledge of securities industry

Strong computer skills in Excel and Microsoft Word

Education

Graduate/post-graduate diploma or degree in Accounting, Finance, or Banking

Job description

Join to apply for the AVP - Operations role at HSBC

Some Careers Have More Impact Than Others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President – Operations

Principal Responsibilities

• Maintain and enhance the reputation of Securities Services for service delivery through effective and continual interaction with key clients, technical input and feedback, deployment and coordination of all staff involved in the delivery of client service.
• Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations.
• Proactive risk management – identify and prioritize MSIIs (Management Self‑Identified Issues, Top and Emerging Risk) for the department and ensure remedial action is taken to address areas of risk within the operation.
• Mitigate risk through efficient usage of technology – strategic solutions, review technology developments, identify areas of risk and ensure appropriate focus on mitigating such areas.
• Risk governance – ensure procedures, operational guides and other internal supporting documentation are up to date.
• Ownership for capacity reporting, including monthly reporting on progress to AOP headcount, WFP and FRP.
• Managing department recruitment process, shortlisting candidates for interview and making recommendations on hire decisions.
• Management planning – ensure robust MIS in place to allow for review of departmental performance, trend analysis, knowledge sharing etc.
• People management – build action plans to reduce key man risk, through targeted upskilling and cross training programs.
• Training requirements – identify training needs and work closely with Business Training team to ensure training is delivered to all staff levels.

Qualifications

• A graduate/post‑graduate diploma or degree in Accounting, Finance and Banking is a must have. Higher qualification is not a bar provided aspirations are commensurate with the position.
• Professional Skills & Experience (Minimum Qualification and Skills Required).
• Knowledge of securities industry essential.
• At least 5‑7 years of prior experience in Transfer Agency & Registrar or Fund services operations is must.
• Working knowledge and prior experience/understanding of regulations such as CASS (Client Money), IMR (Investor Money Regulations), GDPR, FATCA, CRS, CSSF.
• Demonstration of strong knowledge of TA Operational Transaction Activity for the UK/Europe/Asia industry specifically Luxemburg Transfer Agency is desirable.
• Strong computer skills in Excel and Microsoft Word.

You'll Achieve More at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD.

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Management and Manufacturing

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