AVP F&A Operations

Digitide; Bengaluru; On-site; INR 4,000,000 - 9,000,000; Full time

Job summary

Digitide in Bengaluru seeks an experienced Head of Finance & Accounting to lead and expand our global F&A practice. This senior role owns end-to-end service delivery, client relationships, P&L, and people development, driving digital transformation across P2P, AP, AR, R2R, and O2C.

The ideal candidate has 15–20 years in F&A outsourcing/shared services, with 5+ years in leadership, and hands-on ERP experience (SAP, Oracle, Workday).

Qualifications

• 15–20 years of experience in F&A outsourcing/shared services.
• 5+ years in a leadership role.
• Hands-on ERP experience and global delivery leadership.

Responsibilities

• Lead and ensure flawless delivery of F&A services across clients, meeting SLAs and KPIs.
• Drive excellence in P2P, AP, AR, R2R and O2C processes and implement automation and digitization.
• Own and manage P&L for the F&A practice, drive profitability and efficiency.
• Build and develop a large, global F&A team and foster continuous learning and capability building.

Skills

Strategic leadership

Client relationship management

People development

Digital transformation mindset

Global operations leadership

Education

MBA in Finance

Tools

SAP

Oracle

Workday

Automation & RPA

Job description

We are seeking an experienced and strategic Head of Finance & Accounting (F&A) Practice to lead and expand our global F&A services. This senior leadership role is responsible for end-to-end service delivery, client relationship management, P&L ownership, people development, and digital

transformation across the F&A portfolio. The ideal candidate will have deep domain expertise in

Procure to Pay (P2P), Accounts Payable (AP), Accounts Receivable (AR), Record to Report (R2R) and

Order to Cash (O2C) processes, with a strong focus on performance, profitability, and innovation.

Key Responsibilities:

Service Delivery & Operations

• Lead and ensure flawless delivery of F&A services across clients, meeting all contractual SLAs
• and KPIs.
• Oversee and drive excellence in key processes:

b. Accounts Payable (AP) – invoice processing, exception handling, vendor management

c. Accounts Receivable (AR) – billing, collections, dispute resolution, cash application

d. Record to Report (R2R) – journal entries, reconciliations, month-end close, financial reporting.

e. Order to Cash (O2C) – order entry, credit checks, invoicing, collections, dispute resolution

• Leverage shared services and global delivery centers to drive efficiency and scalability.
• Drive automation and digitization to enhance process throughput, accuracy, and turnaround times.
• times.

Client Relationship & Growth

• Act as the strategic partner and advisor to clients, ensuring high satisfaction and trust.
• Own and improve the Net Promoter Score (NPS) across the F&A client base.
• Partner with business development, pre-sales, and solutioning teams to support pursuits and grow accounts through upselling and cross-selling.

P&L and Business Management

• Full ownership of P&L for the F&A practice, ensuring revenue growth, cost control, and margin improvement.
• Identify levers for operational cost optimization and process re-engineering.
• Align delivery performance with strategic business goals and market expectations.
• Manage a large, global team of F&A professionals.
• Drive strategies for hiring, onboarding, retention, performance management, and succession planning.
• Champion continuous learning, capability building, and upskilling/reskilling to future-proof talent.
• Lead business transformation initiatives using Lean Six Sigma, automation, RPA, AI, and analytics.
• Establish Centers of Excellence (CoEs) and best practices for each F&A process tower.
• Foster a culture of innovation, accountability, and value creation.
• Work closely with cross-functional teams – HR, Legal, Compliance, IT, Finance – to ensure holistic governance and execution.
• Maintain rigorous compliance, audit-readiness, and risk management standards.

Key Requirements

• 15–20 years of extensive experience in F&A Outsourcing/Shared Services, with 5+ years in a leadership role.
• 1. Procure to Pay (P2P) and Accounts Payable (AP)
• 2. Accounts Receivable (AR) and Order to Cash (O2C)
• 3. Record to Report (R2R) and financial reporting
• Hands-on experience in driving global operations, client relationships, P&L management, and business transformation.
• Strong understanding of ERP platforms (SAP, Oracle, Workday), workflow tools, and automation frameworks.
• Exceptional stakeholder management, communication, and leadership skills.
• Demonstrated success in delivering value-added services and operational excellence.

Preferred Qualifications

• Certifications in Lean Six Sigma, PMP, or digital transformation (preferred)

Why Join Us?

• Opportunity to shape the strategic direction of a leading organization.
• Work in a dynamic and fast-paced environment.
• Competitive compensation package and benefits.
• A collaborative and innovative corporate culture