AVP - Enterprise Client Computing Product Owner (L11)

Synchrony; India; On-site; INR 4,000,000 - 9,000,000; Full time

Job summary

Synchrony in India is seeking an AVP - Enterprise Client Computing Product Owner to lead end-user compute platforms across Windows, macOS, ChromeOS, and VDI. You will own the operational lifecycle, security, and performance of desktops, laptops, and Cloud PCs, partnering with engineering, security, risk, and business stakeholders.

The role emphasizes Intune-first and Autopilot-first management, patching, OS lifecycle, and modernization, with accountability for budgets, SLAs, and executive

Qualifications

• Bachelor's degree and 8+ years of experience in endpoint management, desktop operations, digital workplace technology, product ownership, infrastructure, or client computing services.
• Demonstrated experience managing enterprise-scale client computing services in a complex, global environment.
• Strong experience with Windows 10/11, macOS, ChromeOS, Citrix, AWS WorkSpaces, VDI, and Cloud PC technologies.
• Experience with Microsoft Intune, Windows Autopilot

Responsibilities

• Own end-to-end operational lifecycle management for desktops, laptops, Macs, Chromebooks, AWS WorkSpaces, VDI, Cloud PCs, and associated endpoint services.
• Manage service health, availability, capacity, performance, adoption, lifecycle outcomes, and achievement of agreed service levels.
• Lead incident triage, major incident response, service restoration, problem management, root cause analysis, and corrective actions to prevent recurrence.
• Oversee patching, software distribution, configuration standards, endpoint hardening, vulnerability remediation, compliance reporting, encryption, certificates, and privileged access controls.
• Own the client computing product roadmap, backlog, priorities, key performance indicators, quarterly release plans, and modernization outcomes in partnership with engineering, security, and business stakeholders.
• Drive Intune-first and Autopilot-first management, co-management, automation, self-service, endpoint analytics, and production readiness while reducing legacy SCCM-only dependencies.
• Govern operational documentation, runbooks, knowledge articles, standard operating procedures, support handoffs, business continuity, disaster recovery readiness, and annual resiliency activities.
• Support endpoint onboarding, provisioning, refresh, decommissioning, platform transitions, Windows 11 migration, and VDI or Cloud PC rationalization.
• Use telemetry and analytics, including endpoint and digital employee experience data, to improve reliability, performance, adoption, and user experience.
• Partner with Information Security and Risk to maintain audit readiness and provide evidence supporting applicable SOX, PCI, third-party risk, and change governance controls.
• Manage strategic vendor and managed service partner performance, staffing coverage, service levels, continuous improvement commitments, and monthly or quarterly service reviews.
• Own endpoint operating budgets, software licensing, and asset forecasts, identifying cost optimization opportunities across hardware, software, and managed services.
• Provide executive-level service reviews, roadmap updates, risk visibility, and timely communications to senior leaders and stakeholders.
• Collaborate across India and US time zones and participate in after-hours support, planned maintenance, and major service events when required.

Skills

Endpoint management

Product ownership

Windows management

Intune

Education

Bachelor's degree

Tools

Microsoft Intune

Autopilot

Job description

Job Description

Role Title: AVP - Enterprise Client Computing Product Owner (L11)

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview

The AVP - Enterprise Client Computing Product Owner function is accountable for engineering, automating, and securing Synchrony's end-user compute platforms across Windows, macOS, ChromeOS, and Virtual Desktop environments (e.g., Citrix / Horizon / AWS WorkSpaces / Cloud PC). The team drives modern endpoint management using Microsoft Intune, Autopilot, and co-management (SCCM), with strong ownership of software packaging, patch orchestration, OS lifecycle management, endpoint configuration standards, and performance telemetry.

Role Summary/Purpose

The AVP - Enterprise Client Computing Product Owner is accountable for the operational ownership, service reliability, security, compliance, financial stewardship, and continuous improvement of enterprise client computing services. This role leads endpoint run operations and product management across Windows, macOS, ChromeOS, VDI, AWS WorkSpaces, Cloud PCs, and related technologies. The Product Owner partners with engineering, infrastructure, information security, risk, service management, business stakeholders, and strategic vendors to deliver a secure, stable, high-performing, and user-focused employee computing experience.

Key Responsibilities

• Own end-to-end operational lifecycle management for desktops, laptops, Macs, Chromebooks, AWS WorkSpaces, VDI, Cloud PCs, and associated endpoint services.
• Manage service health, availability, capacity, performance, adoption, lifecycle outcomes, and achievement of agreed service levels.
• Lead incident triage, major incident response, service restoration, problem management, root cause analysis, and corrective actions to prevent recurrence.
• Oversee patching, software distribution, configuration standards, endpoint hardening, vulnerability remediation, compliance reporting, encryption, certificates, and privileged access controls.
• Own the client computing product roadmap, backlog, priorities, key performance indicators, quarterly release plans, and modernization outcomes in partnership with engineering, security, and business stakeholders.
• Drive Intune-first and Autopilot-first management, co-management, automation, self-service, endpoint analytics, and production readiness while reducing legacy SCCM-only dependencies.
• Govern operational documentation, runbooks, knowledge articles, standard operating procedures, support handoffs, business continuity, disaster recovery readiness, and annual resiliency activities.
• Support endpoint onboarding, provisioning, refresh, decommissioning, platform transitions, Windows 11 migration, and VDI or Cloud PC rationalization.
• Use telemetry and analytics, including endpoint and digital employee experience data, to improve reliability, performance, adoption, and user experience.
• Partner with Information Security and Risk to maintain audit readiness and provide evidence supporting applicable SOX, PCI, third-party risk, and change governance controls.
• Manage strategic vendor and managed service partner performance, staffing coverage, service levels, continuous improvement commitments, and monthly or quarterly service reviews.
• Own endpoint operating budgets, software licensing, and asset forecasts, identifying cost optimization opportunities across hardware, software, and managed services.
• Provide executive-level service reviews, roadmap updates, risk visibility, and timely communications to senior leaders and stakeholders.
• Collaborate across India and US time zones and participate in after-hours support, planned maintenance, and major service events when required.

Required Skills

• Bachelor's degree and 8+ years of experience in endpoint management, desktop operations, digital workplace technology, product ownership, infrastructure, or client computing services.
• Demonstrated experience managing enterprise-scale client computing services in a complex, global environment.
• Strong experience with Windows 10/11, macOS, ChromeOS, Citrix, AWS WorkSpaces, VDI, and Cloud PC technologies.
• Experience with Microsoft Intune, Windows