AVP - Business Compliance

Tata Capital; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Capital in Mumbai seeks a strategic compliance partner for Retail Loans, collaborating with Business, Operations, Risk, Legal, Internal Audit, Product, Technology, Collections and Customer Experience to strengthen controls and embed a strong compliance culture.

The role covers governance, monitoring, change management and remediation across the lifecycle, with focus on fair customer treatment and regulatory alignment. A post-graduate/graduate candidate will lead major initiatives.

Qualifications

• Post Graduate/Graduate in any discipline.

Responsibilities

• Own and strengthen the compliance framework for the Retail Loans business across the complete customer lifecycle, ensuring alignment with RBI regulations, internal policies, governance standards and risk appetite.
• Monitor regulatory developments, assess business impact and drive timely implementation of applicable RBI regulations, circulars and regulatory requirements across Retail Lending.
• Ensure compliance across sourcing, KYC, credit, documentation, disbursement, servicing, collections, foreclosure, settlement, NOC, loan closure and grievance handling, with a strong focus on fair customer treatment and transparency.
• Establish a risk-based compliance monitoring framework, conduct periodic process/control reviews, identify gaps and deviations, and drive corrective and preventive actions to closure.
• Provide compliance oversight for collections and recovery practices, including customer communication, calling practices, field collections, scripts, escalation mechanisms and adherence to applicable regulatory and internal guidelines.
• Analyse compliance-related complaints, regulatory escalations and recurring customer issues to identify systemic gaps, drive root-cause resolution and embed learnings into business processes.
• Partner with Internal Audit, Risk, Compliance and regulatory teams to manage observations, remediation plans and closure of high-risk and repeat findings, ensuring sustainable corrective action.
• Provide compliance inputs for new products, partnerships, campaigns, process changes and digital initiatives; ensure regulatory requirements and controls are embedded into BRDs, customer journeys and system workflows.
• Work with Technology, Product and Operations teams to strengthen compliance controls across LOS/LMS, CRM, digital platforms, system migrations, data interfaces, access controls, audit trails and automation.
• Review and strengthen policies, SOPs, operating guidelines and key controls; identify gaps between documented processes and actual execution and drive standardisation and process improvements.
• Build a strong compliance culture across Sales, Operations, Credit and Collections through targeted training, communication, awareness initiatives and a Compliance by Design approach.
• Develop compliance dashboards, KPIs/KRIs and early-warning indicators; provide regular reporting to senior management and governance committees and ensure timely escalation of material compliance risks.

Education

Post Graduate/Graduate in any discipline

Job description

Key Objective

Strategic compliance partner to the Retail Loans business, working closely with Business, Operations, Risk, Legal, Internal Audit, Product, Technology, Collections and Customer Experience teams to identify compliance risks, strengthen controls, drive remediation and embed a strong compliance culture

Responsibilities

• Business Compliance Governance - Own and strengthen the compliance framework for the Retail Loans business across the complete customer lifecycle, ensuring alignment with RBI regulations, internal policies, governance standards and risk appetite.
• Regulatory Compliance & Change Management - Monitor regulatory developments, assess business impact and drive timely implementation of applicable RBI regulations, circulars and regulatory requirements across Retail Lending.
• Customer Lifecycle Compliance - Ensure compliance across sourcing, KYC, credit, documentation, disbursement, servicing, collections, foreclosure, settlement, NOC, loan closure and grievance handling, with a strong focus on fair customer treatment and transparency.
• Compliance Monitoring & Testing - Establish a risk-based compliance monitoring framework, conduct periodic process/control reviews, identify gaps and deviations, and drive corrective and preventive actions to closure.
• Collections & Conduct Risk - Provide compliance oversight for collections and recovery practices, including customer communication, calling practices, field collections, scripts, escalation mechanisms and adherence to applicable regulatory and internal guidelines.
• Customer Complaints & Root-Cause Governance - Analyse compliance-related complaints, regulatory escalations and recurring customer issues to identify systemic gaps, drive root-cause resolution and embed learnings into business processes.
• Audit & Regulatory Observation Management - Partner with Internal Audit, Risk, Compliance and regulatory teams to manage observations, remediation plans and closure of high-risk and repeat findings, ensuring sustainable corrective action.
• New Product, Process & Digital Compliance - Provide compliance inputs for new products, partnerships, campaigns, process changes and digital initiatives; ensure regulatory requirements and controls are embedded into BRDs, customer journeys and system workflows.
• Technology & Data Compliance - Work with Technology, Product and Operations teams to strengthen compliance controls across LOS/LMS, CRM, digital platforms, system migrations, data interfaces, access controls, audit trails and automation.
• Policy, Process & Control Governance - Review and strengthen policies, SOPs, operating guidelines and key controls; identify gaps between documented processes and actual execution and drive standardisation and process improvements.
• Compliance Culture & Business Awareness - Build a strong compliance culture across Sales, Operations, Credit and Collections through targeted training, communication, awareness initiatives and a Compliance by Design approach.
• Governance, MIS & Senior Management Reporting - Develop compliance dashboards, KPIs/KRIs and early-warning indicators; provide regular reporting to senior management and governance committees and ensure timely escalation of material compliance risks.

Qualification

Post Graduate/Graduate in any discipline