AVP Business Change Management

HSBC Holdings plc; Bengaluru; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

HSBC Holdings plc in Bengaluru, India, is seeking an AVP Business Analyst to support the Change the Bank programme for Business Risk and Resilience. You will work with Business Management, Regulatory and Control Change Product Owner, and other BAs to translate business needs into robust requirements across global and regional levels.

The role requires outstanding communication, detailed problem solving and strong BA skills, with some project management responsibilities.

Qualifications

• Experience in business analysis, solution design, change and implementation.
• Experience on complex projects across countries or regions.
• Experience gathering requirements and conducting design activity with business, operations and tech.
• Strong communication, interpersonal and negotiating skills.

Responsibilities

• Conduct business analysis across the Global CDD Book of Work, managing requirements, design, change and implementation.
• Translate business requirements into detailed functional/non-functional specifications and designs.
• Own end-to-end delivery of requirements from inception to deployment, including UAT and training.
• Collaborate with IT, Operations and business teams in an Agile environment to ensure complete, agreed requirements.
• Build and maintain strong stakeholder relationships and communicate risks, issues and resolutions.

Skills

Business analysis

Stakeholder management

Requirements gathering

Communication skills

Problem solving

Agile

Education

CBAP

Agile Certifications

Tools

JIRA

Confluence

MS Office

Job description

Job Title: AVP Business Analyst

• The appointed individual will support the Programme team in the delivery of the Change the Bank transformational activities for Business Risk and Resilience Function, work closely with Business Management and Regulatory and Control Change Product Owner, and other Business Analysts to validate and elaborate on business and functional requirements. They will need to be an outstanding communicator and a detailed problem solver with a strong business analysis skillset with some project management responsibilities. They will need a natural curiosity and the ability to build strong relationship with multiple stakeholder groups in order to address the tasks/projects in hand from inception to delivery, ensuring the programme meets professional standards and industry regulations both on a global and a regional/local level.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Conduct business analysis across the Global CDD Book of Work, typically responsible for Requirements management, Design, Change management and Implementation management.
• Operate collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. Extend strategic support towards the Software delivery/ IT Development with the translation of business requirements and designs into more detailed non-functional/functional requirements and designs, being the voice of the customer and business in these discussions.
• Owning the detailed analysis of the current and future state business and/or technology processes and performing root cause analysis of pain points and recommending improvements.
• Formulating requirements artefacts and process flows, providing walk-throughs and seeking buy-in from stakeholder groups.
• Change management activities spanning from early change planning and audience analysis; through to designing and delivery change interventions (e.g. communications, training, support, organization alignment); and collaborating with business management/ project managers, tracking and taking actions on change readiness, adoption, and feedback.
• Forging strong and mutually beneficial relationships within the wider BRR Business Analyst team, fostering an environment for collaboration, innovation and best practice sharing.
• Collaborating with other functional areas and the cross functional teams (IT, Operations and business functions), operating under the Agile model, certifying that the requirements are understood, complete and agreed with the stakeholder groups.
• Manage and own the end-to-end delivery of requirements from inception to deployment including tracking development, participating and organizing UAT, user training and post-deployment support.
• Interpreting issues raised then prioritize and communicate to Product Owner, Project managers, Business management and senior management and key stakeholders on resolution and expectations.
• Drive partnership with product owners, IT Business Analysts, Developers, and Architects to oversee the user experience of a requirement from conception to launch.
• Setting best practice for ways of working, collaborating with business managers, product owner and project managers to execute change, continually driving forwards improvements and innovations within the discipline.

Leadership & Teamwork

Impactful communication, with a proven ability to communicate effectively and confidently at various levels across the organization.

Able to articulate key dependencies, constraints for a solution and communicate risks and issues in a timely manner.

To be successful you will:

Functional Knowledge

• Experience in business analysis, solution design, change and implementation or consulting activities.
• Relevant experience in business analysis role on complex projects across countries or regions.
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
• Effectively communication, inter-personal and negotiating skills.
• Proven ability to articulate complex issues concisely and in simple language to support problem analysis.
• Overall financial services industry knowledge with specific functional expertise.
• Analytical and problem-solving skills.
• Knowledge of MS office and business analysis tools.
• Change and implementation management.
• Process re-engineering.
• Strong business analysis, requirements gathering and design techniques skills.
• Change management and implementation management techniques and approaches.
• Basic Business reengineering knowledge.
• Financial Crime Risk/CDD work experience.
• Experience with transformation changes Design & Initiation (D&I).
• Certified Business Analysis Professional (CBAP).
• Agile Certifications
• Fluent in JIRA & Confluence

Others

• Ability to work independently and proactively.
• Ability to work on multiple initiatives simultaneously, able to adapt to changing priorities.
• Experience in change adaption processes, plan and implement change intervention to enable smooth transition and embed changes and transitioned to Business as usual, from requirement gathering, communications till training final user.
• Experience with running meetings over video or teleconference.
• Strong attention to detail and business writing skills.

Hsbc.Com/Careeers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***