AV Technician II

Astreya; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Astreya is seeking an AV Technician II to join our onsite team with a global client. You will support corporate AV/VC environments, diagnose issues quickly and contribute to high-profile events. Responsibilities include installing audio/video equipment, cabling, Crestron control programs, inventory and coordination with cross-functional teams.

Travel to client offices occasionally is required. This role requires strong communication, problem solving and the ability to work independently in a

Qualifications

• Requires high school diploma or GED with 2–5 years of related experience.
• Strong customer service and communication skills.
• Solid understanding of wiring and termination for AV equipment.
• Ability to work independently and manage time effectively.

Responsibilities

• Participate in installation of all AV equipment and displays including audio/video conferencing equipment, distributed audio, digital signage, control systems and presentation systems.
• Perform installation of structured cabling (cat5e/6, video, RGB, HDMI, DVI, audio cables).
• Ensure SLAs and daily deliverables are met with ticket updates.
• Upload Crestron control programs and coordinate with remote program team on certification.
• Assist with inventory and manage stock levels, returns (RMA) and DOA issues.
• Follow client policies, standards and safety guidelines during projects.
• Troubleshoot and resolve issues during installations and events.
• Set up equipment, manage breakdowns and conduct pre-event checks.
• Coordinate with cross-functional teams and vendors during events.

Skills

Customer service

Problem solving

Communication

Independent work

Wiring & installation

Driver’s license

Education

High school diploma or GED

Job description

What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.

Scope:

• Works on assignments that are moderately difficult, requiring judgment in resolving issues
• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications:

• Various certifications

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
• Must have ability to climb ladder, scaffolding or transported by lifts
• Must have the ability to drive/operate a vehicle in a safe manner
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively