AV Technician II

Astreya; Gurgaon; On-site; INR 350,000 - 550,000; Full time

Job summary

The AV Technician II position at Astreya is based on-site in Gurgaon, India, supporting corporate AV/VC environments. You will install audio and video equipment, run cabling, configure systems, and assist with high-profile events.

You will coordinate with cross-functional teams and travel to client offices as needed, performing troubleshooting and preventive maintenance while meeting SLAs and safety standards.

Qualifications

• High school diploma or GED and 2–5 years’ related experience or equivalent
• Ability to read and understand architectural, electrical, structural & AV drawings
• Wiring and termination skills for AV cabling and systems
• Excellent written and oral communication and customer service skills
• Willingness to travel to client sites and work day/evening/weekend shifts

Responsibilities

• Participate in installation of all AV equipment and displays, including audio/video conferencing gear and presentation systems
• Perform installation of structured cabling (Cat5e/6, video, RGB, HDMI, DVI, audio)
• Ensure SLAs and daily deliverables are met with ticket updates
• Upload Crestron control programs and coordinate with remote team for system certification
• Assist with inventory and issue resolution (RMA, DOA)
• Conduct pre-event checks and on-site support during events
• Liaise with cross-functional teams and end users to meet requirements
• Identify and solve issues affecting client conference rooms
• Follow client policies, standards and safety guidelines

Skills

Communication skills

Customer service

Independent worker

Problem solving

Education

High school diploma or GED

Tools

Crestron control systems

Job description

AV Technician II - Astreya Logo### AV Technician IIApply: Gurgaon, India: Full time: Posted Today: R0017944****What this Job Entails:****The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. ****Scope:***** Works on assignments that are moderately difficult, requiring judgment in resolving issues* Requires some instruction on new assignments and infrequent checks on daily work****Your Roles and Responsibilities:***** Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.* Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.* Ensure that SLAs and daily deliverables are met including ticket updates* Upload Crestron control programs to control processors and work with remote program team on control system certification.* Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.* Follow all policies, standards or safety guidelines that client requires* Engage in problem solving and troubleshooting of any issue that may arise during an installation.* Perform equipment setups, breakdowns and troubleshoot issues during events.* Perform all necessary pre-event checks as required.* Liaise with cross-functional teams and internal users before and during events.* Interface with end users and vendors to address requests and requirements.* Identify and solve issues that impact client conference rooms.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position****Required Qualifications/Skills:***** High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience* Builds productive internal and external working relationships* Exercises judgment within defined procedures and practices to determine appropriate action* Ability to think and work independently* Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment* Excellent written and oral communication skills and strong customer service skills* Understanding of reading/understanding architecture, electrical, structural & AV systems drawings* Ability to work day, evening or weekend shifts and travel to support a distant event if required* Must have valid driver’s license and safe driving record****Preferred Qualifications:***** Various certifications****Physical Demand & Work Environment:***** Must be able to sit, stand, stoop and bend for extended periods of time* Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment* Must have ability to climb ladder, scaffolding or transported by lifts* Must have the ability to drive/operate a vehicle in a safe manner* Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds* Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively