AV Support

Axiom Technologies; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Axiom Technologies in Mumbai seeks an AV Support technician to manage setup, operation, and maintenance of audio-visual equipment for meetings and events. You will configure cameras, microphones, control panels, and related devices, ensuring reliable performance during live events.

You will troubleshoot issues, assist end-users, and provide guidance on using interfaces and remotes. Collaboration with IT and senior AV staff is essential, along with documenting configurations and reporting issues.

Qualifications

• Experience in setting up and configuring AV equipment for meetings, presentations, and events.
• Ability to diagnose and resolve issues related to AV systems promptly.
• Familiarity with remote controls, touch panels, and software interfaces.

Responsibilities

• Set up and configure audio and video equipment for meetings, presentations, and events.
• Diagnose and resolve AV issues; collaborate with Level 2/3 technicians and IT staff.
• Provide user support and training on AV systems and interfaces.
• Document configurations and service logs; report recurring issues to management.
• Perform routine preventive maintenance and firmware updates on AV equipment.
• Assist in planning and executing AV upgrades and installations.
• Ensure security and safety protocols in handling AV equipment.

Skills

Customer support

Troubleshooting

AV systems knowledge

Remote interfaces

Team collaboration

Tools

Barco devices

IP configuration

Firmware updates

Job description

Job Description for AV Support for Mumbai, Maharashtra Location.

Equipment Setup

• Set up and configure audio and video equipment for meetings, presentations, and events.
• Ensure proper connections and functionality of AV peripherals, including cameras, microphones, mixers, and switchers.
• Handle more complex equipment setups and help Client AV technician in configurations.e.g. setting up IP,MAC address, Registering the BARCO device etc

Technical Troubleshooting

• Diagnose and resolve technical issues related to AV equipment promptly with the help of Client AudioVideo Engineer
• Troubleshoot problems with audio quality, video display, connectivity, and software functionality along with Client AV engineer.
• Perform basic maintenance and cleaning of equipment to prevent technical issues

User Support

• Assist end-users in operating AV equipment, including troubleshooting advanced issues.
• Offer in-depth guidance on using remote controls, touch panels, and software interfaces.
• Conduct user training sessions on advanced features and capabilities of AV systems.Documentation:Maintain detailed records of AV equipment configurations, service logs, and user support interactions.
• Prepare reports on recurring technical issues and submit the report to management

Routine Maintenance

• Perform regular preventive maintenance tasks to ensure the reliability and longevity of AV equipment.
• Conduct firmware updates, software upgrades, and calibration of advanced AV systems.

Customer Service

• Deliver excellent customer service by addressing user inquiries and concerns professionally and courteously.
• Act as a point of contact for end-users seeking AV support.

Collaboration

• Collaborate closely with Level 2 and Level 3 AV technicians and IT personnel to address complex technical challenges and system integrations.
• Assist in the planning and execution of AV system upgrades and installations.

Quality Assurance

• Ensure that AV systems meet quality and performance standards.
• Conduct thorough testing and validation of complex AV setups, ensuring flawless operation.

Security & safety

• Follow security protocols to protect sensitive audio and video content.
• Prevent unauthorized access to AV systems and troubleshoot security-related issues.
• Adhere to safety guidelines when handling AV equipment and ensure that all safety protocols are followed during installations and maintenance

Event Support

• Provide advanced technical support for special events, conferences, and presentations, including complex AV setups and live streaming.
• Troubleshoot technical issues during events to minimize disruptionsReporting:Report complex technical issues, equipment failures, or recurring problems to higher-level AV support or IT staff for resolution.

Vendor/OEM Liaison

• Interface with AV equipment vendors and manufacturers to obtain technical support and resolve equipment-related issues and Vendor escalations.
• RMA for VEPs, and hardware equipment repair/ replacement requests.
• Stay informed about product updates and new technologies in the AV industry.

Out of Scope

• Any system configuration and software troubleshooting is out of scope.