Automation Specialist

JobItUs; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

JobItUs invites applications for an Automation Specialist in Chennai, focusing on automating IT service management workflows and dashboards. You will design, implement, and maintain Power Platform-based solutions to streamline ticket routing, user provisioning, and alerting.

Ideal candidates bring strong Power Apps/Power Automate/Power BI skills, experience with Dataverse, and familiarity with Azure services and security controls.

Qualifications

• Bachelor’s degree or higher in CS/Engineering or related field.
• Experience with automation platforms and scripting languages such as Python and PowerShell.
• Familiarity with ITSM tools and HALO & ADO automation capabilities.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Identify automation opportunities by analyzing service desk processes.
• Develop and implement automation scripts and tools for routine tasks.
• Integrate automation with ITSM tools to ensure data flow.
• Monitor performance and optimize automated processes.
• Collaborate with service desk staff, IT managers, and stakeholders.
• Document processes and train staff on new tools.

Skills

PowerApps

Power Automate

Power BI

Dataverse

Azure

PowerFX

Python

PowerShell

JavaScript

C#

HTML/CSS

APIs

ITIL

Education

Bachelor’s degree in computer science or related field

Azure DevOps Engineer Expert certification

Tools

Microsoft Graph API

Dataverse Web API

Azure Key Vault

REST APIs

Job description

Job Overview:

An Automation Specialist for Service Desk focuses on enhancing the efficiency and effectiveness of IT service management operations through automation. This role involves designing, implementing, and managing automated solutions to handle repetitive and routine tasks within the service desk environment. The goal is to streamline processes, improve accuracy, and free up service desk staff to focus on more complex and critical issues.

Key Responsibilities:

1. Identify Automation Opportunities: Analyse existing service desk processes to pinpoint tasks that are repetitive or time-consuming and could benefit from automation.
2. Develop and Implement Automation Solutions: Design and deploy automation tools and scripts to handle routine tasks such as ticket routing, user account management, and system alerts.
3. Tool Integration: Integrate automation solutions with existing ITSM (IT Service Management) tools and other systems to ensure seamless operation and data flow.
4. Monitor and Optimize: Continuously track the performance of automated processes, adjusting as needed to improve efficiency and effectiveness.
5. Collaborate with Teams: Work closely with service desk staff, IT managers, and other stakeholders to ensure automation solutions meet their needs and enhance overall service delivery.
6. Troubleshoot and Maintain: Address any issues related to automated processes and maintain automation tools and scripts to ensure ongoing reliability.
7. Document and Train: Create documentation for automated processes and provide training to service desk staff on new tools and procedures.

Technical Skills:

1. Active interest in PowerApps, automation and gaining formalised certifications
2. Is working towards and or has achieved one of the following certifications: PL-400/AZ-204
3. Proficient in developing PowerApp solutions (Canvas and Model Driven Apps) while adhering to a structured release management process.
4. Skilled in developing intricate Azure Logic Apps and/or Power Automate solutions.
5. Possesses a comprehensive understanding of the entire Power Platform toolset and an understanding of typical business workflows and security models.
6. Adept at effectively communicating and presenting to stakeholders or clients at various organisational levels.
7. Previous experience in a similar consulting or development role is advantageous.
8. Proficiency in creating PowerBI reports and dashboards, utilizing multiple data sources.
9. Experience with Dataverse and other database methodologies while adhering to ISO 27001 standards.
10. Excellent written and verbal communication skills
11. Proficient in analysing business processes and workflows, translating them into Power Platform-driven solutions.
12. Competent in working with the Power Platform suite, including **Power Automate, Power Apps**, and Power BI, as well as LogicApps, KeyVault, and related Azure technologies.
13. Knowledgeable in working with APIs, particularly Microsoft Graph and Dataverse Web API, among others.
14. **Well-versed in creating and manipulating formulas using PowerFX**
15. Experience with software training and user adoption, preferably in the Power Platform space.
16. Adept at enhancing Power Platform capabilities by leveraging Plugins and Power Apps Component Framework (PCF) components, utilizing custom code languages such as Javascript, C#, HTML/CSS.
17. Skilled in providing user support and effectively troubleshooting issues.
18. PowerShell script knowledge

Education and Certification:

1. Bachelor’s degree in computer science, Engineering, or a related field.
2. Relevant certifications (e.g., Microsoft Certified: Azure DevOps Engineer Expert) are a plus.

Skills and Knowledge:

1. Technical Skills: Proficiency in scripting languages (e.g., Python, PowerShell) and experience with automation platforms (e.g., Ansible, Puppet).
2. ITSM Tools: Familiarity with ITSM platforms specific in HALO & ADO and their automation capabilities.
3. Process Improvement: Understanding of ITIL principles and best practices for service management.
4. Communication: Effective communication skills to collaborate with various teams and stakeholders.