Automation Analyst

Topgear Consultants; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Topgear Consultants is seeking an Automation Analyst CRM & Integrations in Mumbai to manage CRM data, build automated workflows across the customer lifecycle, and support API integrations that ensure seamless data flow between systems.

The role requires 1–3 years in CRM/operations, strong analytical skills, and proficiency in Excel. You will handle client comms via Intercom and contribute to dashboards and insights for business operations.

Qualifications

• 1–3 years of experience in CRM, operations, or business systems.
• Basic understanding of APIs and system integrations.
• Strong analytical and problem-solving skills.
• Excellent attention to detail with data accuracy.
• Ability to learn quickly, follow processes, and work independently.
• Good communication and stakeholder coordination skills.
• Proficient in MS Excel and reporting.

Responsibilities

• Manage and maintain CRM data, ensuring accuracy, consistency, and completeness.
• Build and manage automated workflows across the customer lifecycle (lead nurturing, retention, and win-back).
• Support and maintain API integrations to enable seamless data flow across systems.
• Extract, organize, and maintain data for reporting and business operations.
• Manage client communications through Intercom across WhatsApp, Email, and Instagram.
• Create and maintain dashboards and reports to provide actionable business insights.

Skills

CRM

APIs

Analytical thinking

Attention to detail

Communication

MS Excel

Stakeholder coordination

Tools

Intercom

Zapier

Make

Salesforce

HubSpot

Job description

Opening | Automation Analyst CRM & Integrations

We have an exciting opportunity with a premium fitness & wellness brand for the role of Automation Analyst CRM & Integrations.

Location: Kemps Corner, Grant Road, Mumbai
Experience: 13 Years
Notice Period: Immediate to 30 Days
Preference: Mumbai-based candidates only
Employment Type: Full-Time

Key Responsibilities

• Manage and maintain CRM data, ensuring accuracy, consistency, and completeness.
• Build and manage automated workflows across the customer lifecycle (lead nurturing, retention, and win-back).
• Support and maintain API integrations to enable seamless data flow across systems.
• Extract, organize, and maintain data for reporting and business operations.
• Manage client communications through Intercom across WhatsApp, Email, and Instagram.
• Create and maintain dashboards and reports to provide actionable business insights.

Skills & Requirements

• 1–3 years of experience in CRM, Operations, Business Systems, or a similar role.
• Basic understanding of APIs and system integrations.
• Strong analytical and problem-solving skills.
• Excellent attention to detail with a focus on data accuracy.
• Ability to learn quickly, follow processes, and work independently.
• Good communication and stakeholder coordination skills.
• Proficient in MS Excel and reporting.

Preferred Skills

• Experience with CRM platforms such as Salesforce, HubSpot, or similar.
• Knowledge of Intercom, Zapier, or Make.
• Exposure to workflow automation and business process improvement.
• Experience in the fitness, wellness, or service industry is an added advantage.