Automated Operations Engineer PS core

Cradlepoint; Dadri; Presencial; INR 1.200.000 - 1.600.000; Jornada completa

Descripción de la vacante

Ericsson Noida-based Automated Operations Engineer PS Core is responsible for round-the-clock monitoring, fault detection, and incident management to ensure high availability and performance per SLAs. You will oversee network and server health, coordinate with vendors, and drive timely resolution.

Role requires L1/L2 troubleshooting, familiarity with telecom protocols, and experience with NMS/EMS tools. A Bachelor’s degree in Engineering/IT/CS and Linux basics are essential for success.

Formación

• Bachelor's degree in Engineering / IT / Computer Science required.
• Knowledge of telecom networks (2G/3G/4G/5G preferred).
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core.
• Experience with monitoring tools (SolarWinds, Zabbix, Netcool, Nagios).
• Experience with ticketing tools (ServiceNow, Remedy, JIRA).
• Basic Linux/Unix knowledge.

Responsabilidades

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

Conocimientos

Bachelor's degree

Telecom networks knowledge

RAN / RNC / BSC familiarity

Monitoring tools

Ticketing tools

Linux basics

Educación

Bachelor's degree in Engineering / IT / Computer Science

Herramientas

SolarWinds

Zabbix

Netcool

Nagios

ServiceNow

Remedy

JIRA

Descripción del empleo

About this opportunity :

The Automated Operations Engineer PS Core is responsible for 24 7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

What you will do:

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

The skills you bring:

• Bachelor s degree in Engineering / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core
• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
• Ticketing tools (ServiceNow, Remedy, JIRA)
• Basic Linux/Unix knowledge

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida