Audiovisual Engineer

Kyndryl; Bengaluru; Presencial; INR 600 000 - 800 000; Tempo integral

Resumo da oferta

Kyndryl in Bengaluru, Karnataka seeks an experienced AV Operations Specialist to support Microsoft Teams Rooms and related AV systems across meeting spaces. You will handle troubleshooting, remote monitoring, and incident handling within ITSM workflows, leveraging platforms like ServiceNow and Utelogy where applicable.

The ideal candidate has strong knowledge of AV signal flow, room devices, and network basics, with a track record in NOC-style remote operations and enterprise collaboration

Qualificações

• 5+ years of experience in audiovisual operations.
• Strong MS Teams Rooms (MTR) and AV support knowledge across room devices and AV tech.
• AV troubleshooting and fault isolation with signal-flow understanding.
• Experience with monitoring/remote operations and NOC tools; Utelogy knowledge is a plus.
• Familiar with ITSM and incident handling using ServiceNow and runbooks.
• Basic networking concepts: IP, DNS, DHCP, testing and health indicators.
• Ability to collect and interpret logs/ telemetry from meeting-room devices.
• Relevant support/operations background in AV/UC or similar roles.

Conhecimentos

Microsoft Teams Rooms (MTR) knowledge

AV Troubleshooting

Monitoring and Remote Operations

ITSM platforms (ServiceNow)

Networking fundamentals

Device management and analysis

UC/Collaboration Support

NOC/Technical Service Desk experience

Ferramentas

Utelogy

Logitech Sync

Logitech Rally

Rally Bar

Q-SYS

Crestron

Dante

HDBaseT

Descrição da oferta de emprego

• 5+ Years of experience in Audiovisual Operations.
• Strong Microsoft Teams Rooms (MTR) and AV Support Knowledge Demonstrated understanding of Microsoft Teams Rooms environments, including room compute devices, cameras, microphones, displays, speakers, touch panels, and other common AV technologies.
• AV Troubleshooting and Fault Isolation Skills Ability to understand AV signal flow and perform structured fault-finding to quickly determine whether issues relate to audio, video, control systems, compute devices, or network connectivity.
• Monitoring and Remote Operations Experience: Experience working with monitoring and NOC platforms, including remote management and support tools. Knowledge of Utelogy is advantageous but not essential.
• IT Service Management and Incident Handling, Experience using ITSM platforms such as ServiceNow, with a solid understanding of incident categorization, prioritization, SLA management, escalation processes, and execution of technical runbooks.
• Networking and Infrastructure Fundamentals, Basic understanding of IP networking concepts, including IP addressing, DNS, DHCP, connectivity testing, ping diagnostics, and interpretation of network status and device health indicators.
• Device Management and Technical Analysis, Ability to collect, analyze, and interpret logs, alerts, telemetry, and device health information, together with a working knowledge of Windows-based meeting room and collaboration devices.
• Relevant Support and Operations Background, Suitable experience may include AV Support Analyst, AV Service Desk, UC/Collaboration Support, Microsoft Teams Support, NOC Analyst, Technical Service Desk with meeting-room support responsibilities, or a Junior AV Engineer transitioning into remote operations.

Preferred skills and experience

• Experience with one or more of: Utelogy/Microsoft Teams Rooms Pro Management/Logitech Sync/Logitech Rally/Rally Bar/Tap products/Lenovo Teams Room solutions/Q-SYS/Crestron/Shure conferencing products/AV-over-IP/Dante/HDMI/HDBaseT/Enterprise monitoring or NOC environments.
• The Operator does not need deep engineering knowledge of Crestron programming, Q-SYS DSP design, Dante network design, complex AV-over-IP architecture or every manufacturer in the estate.