Associate Vice President, Training (RCM BPO)

r3 Consultant; Maharashtra; On-site; INR 5,400,000 - 6,600,000; Full time

Job summary

r3 Consultant in Pune seeks an Associate Vice President, Training (RCM BPO) with 12+ years in training and L&D in BPO or healthcare, including 5+ years in leadership. Location is Pune; work mode is to be confirmed, with a preference for WFO/Hybrid due to floor visibility needs.

Role requires deep RCM knowledge, LMS implementation, and strong data-driven leadership. Training budgets, vendor tools, and regulatory compliance are key responsibilities as you own the strategy across billing, coding,

Qualifications

• 12+ years in training, learning & development in BPO or healthcare.
• 5+ years in a leadership role overseeing training teams.
• Bachelor's in Healthcare Management, Business Administration, or related field.
• Master's degree is a plus.

Responsibilities

• Design, implement, and improve company-wide training programs aligned with objectives.
• Lead and mentor the training department including curriculum creation and onboarding.
• Analyze performance metrics to identify training gaps and improve outcomes.
• Manage training budgets and evaluate learning technologies (LMS, tools).
• Ensure compliance with healthcare regulations and standards.
• Own end-to-end training strategy across billing, coding, claims, payer relations, and compliance.
• Represent training in client governance calls and QBRs as a delivery metric.

Skills

RCM Knowledge

LMS Implementation

Healthcare Compliance

Data Analysis

Project Management

Education

Bachelor's in Healthcare Management

Bachelor's in Business Administration

Master's degree

Tools

Articulate Storyline

Captivate

CRM Systems

Job description

Job Title: Associate Vice President, Training (RCM BPO)

Location: Pune

Work Mode: Not specified by client - recommend WFO/Hybrid (confirm; training leadership roles at this level in RCM BPOs are typically WFO given floor visibility needs)

Experience: 12+ years in training, learning & development in BPO or healthcare, including 5+ years in a leadership role

Education: Bachelor's in Healthcare Management, Business Administration, or related field (Master's a plus)

CTC: Up to ₹60 LPA

Notice Period: 30-45 days

Roles & Responsibilities

• Design, implement, and continuously improve company-wide training and development programs aligned with business objectives and client needs
• Lead and mentor the training department - trainers, curriculum creation, onboarding, upskilling for RCM BPO staff
• Analyze performance metrics to identify training gaps, measure program effectiveness, drive quality/efficiency/engagement improvements
• Manage training budgets; evaluate and integrate learning technologies (LMS, virtual tools)
• Ensure compliance with healthcare regulations and certification standards
• Own end-to-end training strategy across billing, coding, claims, payer relations, and compliance functions
• Represent the training function in client governance calls / QBRs where training quality/TAT is a delivery metric

Mandatory Skills

• Revenue Cycle Management (RCM) - billing, coding, claims, payer relations & compliance
• Learning Management Systems (LMS) implementation & administration
• Healthcare compliance knowledge (HIPAA, regulatory standards)
• Data analysis & metrics evaluation for training effectiveness
• Project management & resource allocation

Good to Have

• eLearning authoring tools (Articulate Storyline, Captivate)
• Cloud-based training delivery platforms
• CRM/client relationship systems exposure
• Change management methodologies

Must-Have Soft Skills

• Leadership and team management
• Excellent communication, presentation, interpersonal skills
• Analytical mindset, data-driven decision-making
• Strong project management capability
• Ability to build training programs that drive measurable performance improvement

Good-to-Have Soft Skills

• Strategic thinking, continuous improvement orientation
• Mentoring and coaching
• Client-focused relationship management
• Innovation mindset for new learning tech
• Adaptability to evolving regulations/client needs