Associate Trainee-Sales&Services

Malabar Group; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Malabar Gold and Diamonds is seeking a customer-focused sales associate to greet customers warmly, understand their needs, and showcase products to influence purchase decisions.

You will learn billing procedures, company policies, and sales targets while assisting sales executives and handling returns or repairs as needed. Continuous product knowledge updates and competitor trend awareness are required.

Qualifications

• Greet customers and engage to understand requirements.
• Showcase products to influence buying decisions.
• Learn sales procedures and product knowledge.
• Follow company code of conduct and duties.

Responsibilities

• Greet and receive customers in a welcoming manner.
• Cater to customer requirements by showcasing products to close sales.
• Learn billing procedures and product policies of Malabar Gold and Diamonds.
• Assist Sales executives and managers to achieve targets.
• Assist customers with returns or repairs when needed.
• Calculate and prepare estimates for selected products during sale.
• Aim to meet category-wise sales targets for the section and suggest profit-improving ideas.
• Observe and learn from sales representatives to emulate best practices.
• Stay updated on market trends and competitors’ offerings.

Skills

Customer service

Communication skills

Product knowledge

Sales mindset

Tools

Billing software

Job description

?Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
?Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customer’s buying decision.
?Learn & understand the sales procedures and acquire product knowledge.
?Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties.
?Observe sales representatives and emulate their sales management processes to meet set targets.
?To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement.
?Assist the customer when there is a sales return or repair work.
?Calculate & prepare the estimate of the products selected upon making the sale.
?To achieve the category wise sales target for the allocated section and suggest solutions to enhance store’s profit.
?Learn billing procedures.
?Learn about products and business policies of Malabar Gold and Diamonds.
?Take initiative to learn about the products and services provided by the competitors, latest trends in the market and update product knowledge.