Associate - Technology Operations Engineering

MainframeMaster; India; On-site; INR 900,000 - 1,200,000; Full time

Job summary

American Express is seeking an experienced software/platform engineer to drive reliability, performance, and modernization across distributed environments. You will collaborate with engineering, product, and operations teams to design, build, automate, and support highly available enterprise platforms.

You will lead incidents, implement automation, and apply SRE principles to improve stability, recovery, and security across cloud/legacy architectures.

Qualifications

• Hands-on engineer for enterprise apps across distributed environments.
• Design, code, test and implement scalable software solutions in Java, Python, SQL.
• Contribute to change reviews, RCA and troubleshooting of complex issues.
• Design and implement automation to improve resiliency, security and ops efficiency.
• Apply incident, problem and change management best practices for production support.

Responsibilities

• Diagnose and resolve production incidents, outages and performance bottlenecks.
• Define and monitor KPIs, SLOs, MTTR/MTBF for platform health.
• Contribute to reliability, observability and continuous improvement initiatives.
• Support disaster recovery, high availability and capacity planning.
• Collaborate with DevOps, security and governance teams to enforce controls.

Skills

Java

Python

SQL

Distributed systems

Incident management

Automation

Kubernetes

Cloud platforms

Tools

Jenkins

Docker

Kubernetes

Grafana

Dynatrace

Job description

This role is responsible for driving the reliability, resiliency, performance, and modernization of critical American Express platforms across Distributed environments. You will leverage deep technical expertise in software engineering, runtime engineering, production support, and platform operations to quickly assess and remediate complex availability, performance, and operational issues.

As part of our technology team, you will partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms. You will help accelerate modernization initiatives, improve operational excellence, and deliver secure, scalable, and resilient solutions that power critical customer and business capabilities.

Software Engineering & Platform Development

• Serve as a hands-on engineer with experience in supporting complex enterprise applications, platforms, and operational tooling across Distributed environments.
• Design, develop, prototype, code, test, and implement scalable software solutions using technologies such as Java, Python, SQL, and related frameworks.
• Act as a technical contributor in change management reviews, root cause analysis, and troubleshooting of complex technical issues.
• Design and implement automation solutions, and engineering practices that improve platform resiliency, operational efficiency, and security.
• Use best practices in incident management, problem management and change management as this role focuses on application production support.

Runtime Engineering, Reliability & Operations

• Contribute to the technical roadmap for runtime systems, ensuring platform reliability, scalability, availability, recoverability, and performance.
• Establish, monitor, and continuously improve key performance indicators (KPIs), service level objectives (SLOs), and operational metrics (MTTR, MTBF) for platform health and resiliency.
• Perform diagnosis and resolution of production incidents, batch failures, application outages, performance bottlenecks, and infrastructure issues across Mainframe and Distributed platforms.
• Apply Site Reliability Engineering (SRE) principles and operational excellence practices to improve system stability and reduce operational risk.
• Support disaster recovery, high availability, workload management, capacity planning, and business continuity initiatives.

Distributed Platform Engineering

• Must have experience in Support and optimize enterprise platforms across distributed technologies including Java, Python, C, SQL, NodeJS, Bash, JS/HTML/CSS, Spanner, BigTable, BigQuery, Spring, GraphQL, OOP, MVC, Algos, Git, CoPilot, Jenkins, XLR, Elastic, Jira, AI, ML, Docker, Kubernetes, Kafka, Rest API, GRPC, Grafana.
• Desirable Support and optimize Distributed Platform technologies including cloud infrastructure, Linux/Unix, containers, APIs, Java-based services, distributed databases, and modern application platforms.
• Implement and support Cloud/Distributed architectures, modernization initiatives, API enablement, and enterprise integration capabilities.
• Knowledge of cloud platforms AWS, GCP or general Cloud fundamentals.

Data, Integration & Automation

• Develop and support enterprise integration solutions utilizing APIs, MQ, Connect:Direct, event-driven architectures, and batch and real-time data integration patterns.
• Utilize relational and NoSQL databases including DB2, PostgreSQL, Redis, and Couchbase to support critical business applications.
• Automate operational processes, deployments, monitoring, reporting, and remediation activities using Python, Bash, Ansible, Jenkins, and related technologies.
• Collaborate with engineering teams to adopt scalable automation and self-service capabilities for deployment, monitoring, and operational support.

Observability & Continuous Improvement

• Implement and utilize monitoring, observability, logging, and analytics solutions using tools such as Splunk, OMEGAMON, RMF/SMF, Sysview, MainView, Dynatrace, AppDynamics, ELK, or equivalent technologies.
• Analyze operational trends, identify opportunities for optimization, and formulate strategic recommendations to improve platform health and engineering effectiveness.
• Contribute to continuous improvement initiatives focused on reliability, performance, security, operational maturity, and customer experience.

DevOps, Security & Governance

• Understand CI/CD pipelines and DevOps practices using tools such as Git, Jenkins, Maven, DBB, Endevor, Changeman, ISPW, UrbanCode Deploy, or equivalent platforms.
• Apply enterprise security controls, compliance requirements, audit standards, and access management practices, including RACF, ACF2, Top Secret, and cloud security principles.
• Ensure solutions meet non-functional requirements (NFRs) including availability, scalability, performance, security, recoverability, and maintainability.