Associate- Technology Excellence

TMF Group; Bengaluru; Hybrid; INR 550,000 - 850,000; Full time

Job summary

TMF Group in Bengaluru, India is seeking an Analyst - Technology Excellence to support Technology Operations through documentation management, data handling, reporting, governance, and continuous improvement initiatives.

You will collaborate with technical teams and business stakeholders to maintain high-quality documentation, generate operational insights, and ensure compliance with standards. Proficiency in Excel, Power BI, and knowledge management will help you drive data-driven decisions.

Qualifications

• 1-2 years of experience in Technology Operations, Documentation Management or related areas.
• Strong proficiency in Microsoft Excel for reporting and data handling.
• Understanding of documentation lifecycle management, version control, and governance.
• Good analytical, problem-solving, and organizational skills.
• Effective communication and stakeholder management skills.
• Basic understanding of IT concepts, infrastructure, and service management practices.
• Knowledge of ITIL, Continuous Improvement (CI), and Lean Six Sigma principles.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Create, maintain, review, and manage technical and operational documentation.
• Ensure document integrity, version control, accessibility, and governance compliance.
• Manage document repositories, filing systems, and records retention processes.
• Support audit activities by maintaining accurate and compliant documentation.
• Collect, cleanse, validate, and analyse operational data from multiple sources.
• Develop reports, dashboards, KPI metrics, trend analysis, and management information using Excel and Power BI.
• Collaborate with stakeholders to gather reporting and documentation requirements.
• Support knowledge management initiatives and promote documentation best practices.
• Contribute to continuous improvement initiatives through data-driven insights and reporting.
• Provide guidance and training on documentation processes and repository usage.

Skills

Analytical thinking

Attention to detail

Communication

Stakeholder management

Documentation practices

Tools

Microsoft Power BI

Power Query

Pivot Tables

SharePoint

Microsoft Teams

Microsoft Copilot / ChatGPT familiarity

ITIL Foundation Certification

Job description

About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

Discover the Role

The Analyst - Technology Excellence role focuses on supporting Technology Operations through effective documentation management, data handling, reporting, governance, and continuous improvement initiatives. The incumbent will work closely with technical teams and business stakeholders to maintain high-quality documentation, generate operational insights, and ensure compliance with organizational standards. This position plays a key role in enabling informed decision-making and operational excellence through accurate reporting, knowledge management, and process optimization.

Key Responsibilities

• Create, maintain, review, and manage technical and operational documentation.
• Ensure document integrity, version control, accessibility, and compliance with governance standards.
• Manage document repositories, filing systems, and records retention processes.
• Support audit activities by maintaining accurate and compliant documentation.
• Collect, cleanse, validate, and analyse operational data from multiple sources.
• Develop reports, dashboards, KPI metrics, trend analysis, and management information using Excel and Power BI.
• Collaborate with stakeholders to gather reporting and documentation requirements.
• Support knowledge management initiatives and promote documentation best practices.
• Contribute to continuous improvement initiatives through data-driven insights and reporting.
• Provide guidance and training on documentation processes and repository usage.

Preferred Skills

• Microsoft Power BI
• Power Query and Pivot Tables
• SharePoint and Microsoft Teams
• Microsoft Copilot / ChatGPT familiarity
• ITIL Foundation Certification

Key Requirements

• 1-2 years of experience in Technology Operations, Documentation Management, Reporting, Data Analysis, Service Management, or related areas.
• Strong proficiency in Microsoft Excel for reporting, data analysis, and data handling.
• Understanding of documentation lifecycle management, version control, and document governance.
• Good analytical, problem-solving, and organizational skills.
• Strong attention to detail with a focus on data accuracy and documentation quality.
• Effective communication and stakeholder management skills.
• Basic understanding of IT concepts, infrastructure, and service management practices.
• Knowledge of ITIL, Continuous Improvement (CI), and Lean Six Sigma principles.
• Ability to manage multiple priorities in a fast-paced environment.

What’s in it for you?

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)

We’re looking forward to getting to know you!