Associate Technical Team Lead

IT By Design; Chandigarh; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Subsidized meals

Wellness programs

Job summary

IT By Design is seeking a seasoned Team Leader to guide a 15–20 engineer MSP team, ensuring first-class support for onshore clients. You will drive day-to-day operations, mentor staff, and coordinate post-sales service delivery across Windows, networking, and virtualization environments.

The role demands 8+ years in IT, MSP experience, and strong communication with stakeholders to meet client expectations and continuous improvement goals.

Qualifications

• Minimum 8 years in IT or related domain.
• Graduate (Any stream) preferably in computer science or related field.
• Experience with MSP providers or MSP platform companies.
• MSP environment experience with at least 4 years and 2 years as Team Leader/Tech Lead.
• Hands-on troubleshooting across Windows/servers, networks, and virtualization.

Responsibilities

• Coordinate and manage day-to-day activities of the team by monitoring workload distribution across members.
• Motivate, mentor, and develop a team of 15-20 Engineers (L1-L3) to deliver first-class service.
• Consult with customers regarding post-sales requirements and delivery; input into service reviews.
• Ensure MSP provisions are delivered on time and align with SLAs.
• Provide escalation level support and communicate resolutions to stakeholders.
• Collaborate with Service and Process Improvement teams to maintain BAU operations.

Skills

Team leadership

Customer service

Mentoring

Problem solving

Education

8+ years IT experience

Graduate in IT or related field

MSP experience

Degree or equivalent in IT/Computing

Tools

Wintel

Firewall

Exchange

Office365

VMware

Job description

Posted On 17 Jul 2026

End Date 17 Aug 2026

Required Experience 8 years

Skills

Skill

Job Description

PositionSummary

Managed Services TeamLeader willberesponsible for leading,motivating,and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuringthat theteamprovidesafirst-classservicetoITBD’sonshoreClientswhendealing with and resolving a variety of managed service inquiries.

Thisisaverycustomer-focused,hands-onrolewherethe TeamLeaderwillbeexpectedto handle and resolve customer issues as well as undertake the day-to-day

managementaspectsthatthepostrequires.

EducationandQualifications

• >=8yearsofITorrelated domain.
• Education:Graduate(Anystream)preferablyincomputerscienceorrelated field.
• ExperiencewithManagedServiceProvidersorMSPplatform companies

Responsibilities

• Co-ordinateandmanagetheday-to-dayactivitiesoftheteambymonitoringand managingthedistributionofthedailyworkloadevenlyacrossallteammembers.
• Motivating,mentoring,anddevelopingateamof15-20Engineers(a combination of L1, L2, and L3) to deliver a first-class service.
• Consultwithcustomersregardingpost-salesrequirements,anddelivery,andwill have input into ongoing service reviews.
• EnsureallManagedServiceprovisionsaredelivered ontimeand following

ITBD’s Clients’expectationsand thatsupportisprovidedaccordinglywithboth internal and external stakeholders.

• Setclearobjectives,evaluateprogressagainstobjectives,andinstillaperformance- oriented culture with a focus on accountability.
• Conductmonthlyone- on- onewithindividualteammembersaswell asquarterly reviews.
• ContributetotheongoingdevelopmentoftheManagedSupportfunctionbysharing knowledge, experience, and expertise with other team leaders.
• TroubleshootingonWintel,Firewall,andmessaging(Office365andExchange Servers).
• Monitoring backups.
• Troubleshootingnetworks,virtualization,andWindows servers.
• Torecognizeopportunitiesforimprovementstoproceduresby proactivelyoffering ideas and solutions.
• Encouragingteaminputintoproceduresandpractices –assistingthemin developing their ideas.
• Provideanescalationlevelforproblemsupport,management,resolution, and communication as appropriate.
• Workwiththedepartment’sServiceandProcessImprovementanalyststoensure all aspects of the department's “business asusual” operations can be maintained to meet customers’ requirements.
• Work with the Service management function to ensure key SLAs are met for provisioningandsupportandtoensureprogressupdatesareprovidedasrequired where service issues are identified.
• Ensureactivityonprojectsisregularlymonitoredtoensuremilestonesare met.
• EnsuretheTestlabsaremaintainedandsupportedtoagreedstandardswhichwill assist team members in continuous learning and

developmentoftheirtechnicalcompetencies.

• Assisttheteamwhererequiredbyactivelyworkingoncustomerissues,handling calls, managing tickets and escalations, etc.

Additional Experience-

• Provenexperienceof8+yearsinacombinedcustomerservicehandling/Managed Services role.
• Minimum4years ’ experienceworkingin anMSPenvironmentisamustwith a minimum of 2 years as a Team Leader/Tech Lead.
• Exceptionalknowledgeoftroubleshootingandhands-oninDesktop,Servers, Networking, AD, O365, and VMWare.
• GoodacademicbackgroundwithadegreeorequivalentqualificationinInformation Technology, Business Studies, Computing, or a relevant subject an advantage.
• Experienceinmotivatingandleadingothersor deputizingintheteamleader’sabse nce.
• Experienceinprovidingstructuredfeedbackandcoaching others.
• Highstandardofcommunicationbothwrittenandverbal,musthaveprior experience with servicing and communicating with onshore Clients.
• Capableofmanagingown workloadwithminimalsupervisiontotight deadlines.
• Highperformerwhoisrecognizedasarolemodelinhiscurrent role.
• Abletodealwithchallengingclientandstaffingissuesina professionaland supportive manner and to see these through to resolution.
• Keentoofferideasand solutionstodeveloptheManaged Services function

OurCultureandYou

Whatdoesthedayinlifelooklikeforthe Technical TeamLead?Youcometoworkeachday in anenvironment that promotes a community ofcollaboration andengagement. Youwork closely with an enthusiastic and positive leadership team that is invested in your

success.Weworkhard andhavefunwhiledreaming big.

Ouremployeeshaveindicatedthatwith ITbyDesign, theywillfind ahomewheretheir passion and career goals finally intersect for them to live a life full of purpose.

• Competitive salary and benefits.
• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.
• Term Life insurance worth INR 20 Lakh.
• Subsidized meals and discounted medical check-ups for all the employees.
• Community Wellness programs for employees' wellbeing.
• CEO’s personalized ‘Life by Design’ program for leading a fulfilling life.