Service Assurance Lead

RK Hr Management; Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

RK Hr Management is seeking an ITSM/Service Delivery professional to manage ITIL v4 processes, including incident, problem, and change management, for end-to-end service delivery.

You will coordinate with project teams, vendors, and customers, monitor MTTR, escalations, and preventive maintenance, and contribute to CSI and service MIS to improve performance.

Qualifications

• 3-4 years in ITSM/Service Delivery with ITIL v4.
• Experience with SLA, Incident, Problem & Change Management.
• Knowledge of IT infrastructure and ITSM tools.
• ITIL certification preferred.

Responsibilities

• Manage ITIL v4 processes including incident, problem, and change management.
• Coordinate service transition, SLA, and CSI.
• Monitor MTTR, escalations, preventive maintenance, and tickets.
• Collaborate with project teams, vendors, and customers.

Skills

ITIL v4

ITSM Tools

Customer Coordination

Job description

Manage ITIL v4 processes, service transition, AMC, SLA, tickets, incidents, RCA, and CSI. Coordinate with project teams, vendors, and customers. Monitor MTTR, escalations, preventive maintenance, ITSM tools, documentation, and service MIS.

Required Candidate profile

3-4 years in ITSM/Service Delivery with ITIL v4, SLA, Incident, Problem & Change Management. Knowledge of IT infrastructure, ITSM tools, customer coordination. ITIL certification preferred.