SR.Technical Support Engineer

Alation; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Alation is seeking an experienced Senior Technical Support Engineer to join our advanced support team. You will provide advanced-level technical support, helping customers integrate with the Alation platform and troubleshoot complex issues.

You will also contribute to the knowledge base and runbooks for ongoing support excellence. You will work with a variety of databases and web technologies, diagnosing applications written in Java or Python, and collaborating with internal teams on escalations

Qualifications

• CS degree and at least 5+ years of enterprise software support experience.
• Proficient with Linux, shell commands and debugging complex issues.
• Strong SQL skills and experience with relational databases (Oracle, PostgreSQL).

Responsibilities

• Provide advanced-level technical support to customers and partners.
• Troubleshoot and debug complex issues with the Alation platform.
• Contribute to knowledge base and runbooks for support engineering.
• Lead internal and external enablement sessions and screening labs.
• Collaborate with internal teams to resolve escalations promptly.

Skills

Linux shell

SQL

Java

Python

REST APIs

Relational databases

Education

CS degree

Tools

Apache

Nginx

PostgreSQL

Oracle

Job description

Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding – valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100.

As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed.

Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Join us!

We are looking for an experienced Senior Technical Support Engineer to join our advanced support team. You will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You\'ll Be Doing

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.
• Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups to replicate and resolve problems.

You Should Have

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
• Open to work in Rotational Shifts.
• Experience troubleshooting Linux and running shell commands.
• Experience with Relational Databases, such Oracle and Postgres. SQL is a must.
• Ability to diagnose and debug applications written in Java and/or Python.
• Experience with Web servers, such as Apache and Nginx.
• Experience with REST APIs

A big plus if you have experience in the following areas:

• Postgres (DB internals)
• JDBC drivers
• Elasticsearch, NoSQL, MongoDB
• Hadoop Ecosystem (Hive, HBase)

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.