Associate - Student Services

Gus Education (India) Llp; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Company cab facility

Generous leave package (45 days/year)

Job summary

GUSEducation India (GEI) in Hyderabad seeks a Senior Associate, Student Records to handle day-to-day record operations across the student lifecycle and respond to inquiries in a timely, accurate manner.

You will manage CRM cases, update records, and assist academic departments while adhering to SLAs and established procedures. The role involves cross-team collaboration and letters processing, with focus on data accuracy and compliance.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of experience in a similar role.
• Proficient in Microsoft Office and CRM software.
• Experience in higher education or a related field is preferred.
• Business/Admin subject area.

Responsibilities

• Develop and maintain knowledge of courses, regulations, policies to support student records.
• Manage CRM cases, respond to inquiries, and update records within SLAs.
• Coordinate with teams to communicate with students using approved channels.
• Letter requests and processing for official letters relating to their course.
• Provide operational support during peak periods with accurate data and compliance.
• Share best practices to ensure process consistency and service quality.

Skills

Communication skills

Customer service

Confidential info handling

MS Office

Time management

Customer support

Positive attitude

Effective communication

Education

Bachelor's degree in related field

Higher education experience

Business/Admin background

Tools

CRM software

MS Office

Job description

GUSEducation India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

JobPurpose

The Senior Associate, Student Records supports the day-to-day delivery of Student Records operations in Hyderabad, contributing to the accurate and efficient administration of services across the student lifecycle. The role forms part of the University’s Student Records function and supports a high-volume, customer-facing service area.

The post holder is responsible for processing student records activities and responding to enquiries in a timely and accurate manner, supporting students, academic departments, and central services. The role focuses on maintaining service quality, data accuracy, and compliance with established procedures, while contributing to team objectives, agreed service level agreements (SLAs), and operational standards

OrganizationalStructure

Associate Manager

Student Records

Associate

Team Leader University Services

Key Accountability

Actions

Associate

• Develop and maintain a working knowledge of the University’s courses portfolio, academic regulations, policies, and procedures, applying these when supporting student records activities.
• Manage Student Records CRM cases assigned to the role, resolving enquiries and record updates within agreed SLAs and escalating complex or sensitive cases where appropriate.
• Complete student record updates accurately, ensuring systems are updated in line with procedures and actions are appropriately recorded.

• Work collaboratively with relevant teams to support accurate and timely student communications related to academic records, using approved institutional channels.

• Letter Request - Support students requesting official letters relating to their course and process requests in accordance with established procedures.
• Provide operational support during peak periods to help maintain service continuity, compliance, and data accuracy across the student academic lifecycle.
• Build knowledge and share best practice with colleagues, contributing to process consistency and operational excellence within Student Records.

Desired Profile

Qualification

• Bachelor's degree in a related field
• At least 3+ years of experience in a similar role
• Proficient in Microsoft Office and CRM software
• Experience in higher education or a related field is preferred
• Business/Admin Subject area

Skills

• Excellent oral and written communication skills in English (similar to native tongue)
• Experience in the provision of high-quality customer service
• Experience of dealing with confidential and sensitive information
• Ability to effectively use MS Office suite (particularly Word, Excel and email)
• Able to manage own time effectively to meet tight deadlines and manage conflicting priorities
• Able to provide a high level of service, support and advice to students and staff.
• Polite, helpful and positive attitude
• Able to communicate effectively orally and in writing and with a wide range of people

Relevant

Experience

• At least 3+ years of experience in a similar role

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometres radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.