Associate STM

Ocwen Financial Corporation; Mumbai, Bengaluru; On-site; INR 420,000 - 620,000; Full time

Job summary

Ocwen Financial Corporation in Mumbai seeks a Forward STM to manage loan boarding, de-boarding and correspondence. You will liaise with prior servicers and business units to ensure smooth boarding of files into the MSP system and resolve issues identified during the process.

The role requires strong Excel skills, keen attention to detail and the ability to work under pressure. Night shift with some overtime is expected.

Qualifications

• Bachelor's degree or equivalent
• Minimum 2 years in mortgage servicing or origination
• Knowledge of mortgage documents like Note, 1003, Appraisal
• Strong Excel skills to handle data files
• Good communication skills both verbal and written
• Strong analytical and problem-solving skills with attention to detail
• Aggressive follow-up skills are a must

Responsibilities

• Handle day-to-day boarding files from clients
• Support team to complete boarding files as directed
• Follow up with prior servicers and business units
• Apply critical thinking and sound judgment
• Proactively ask questions to ensure accuracy
• Handle ad-hoc tasks/projects as required
• Monitor mailboxes for timely email communications
• Be self-driven and able to work under high pressure
• Provide timely responses to servicers, stakeholders, and boarding files
• Willing to work extra hours as per process requirements

Skills

Excel

Communication skills

Analytical thinking

Attention to detail

Follow-up skills

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

POSITION SUMMARY:

The Forward STM manages the Loan Boarding, De-Boarding & Correspondence process. Duties will include liaising with Prior Servicers and Business Units to ensure smooth boarding of files into the MSP system. This role is responsible to board prior servicer loan files into the MSP system, post boarding corrections, coordinating with clients, servicers or Investor to resolve queries identified during the loan boarding process, and engaging to ad hoc task as required.

JOB FUNCTION AND RESPONSIBILITIES:

• Handle all the assigned day-to-day boarding files from different clients
• Extend support to team as and when required to complete the boarding files in line with the managers direction
• Effectiveness on follow-ups with prior servicer and business units
• Apply critical thinking and sound judgment, beyond merely following instructions
• Proactively ask questions to ensure accuracy and effectiveness
• Exhibit confidence in communication and decision-making
• Be open to work on the ad-hoc task/projects as required
• Monitor the mailboxes to ensure all email communications are being handled timely and appropriately
• Be self-driven, should be able to perform under high pressure
• Timely responses to servicers, stake holders, business units and boarding loan files are key priorities
• Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements

QUALIFICATION:

• Bachelor's degree or equivalent of fifteen years of education
• Minimum 02 years of experience required in mortgage servicing or origination
• Should have knowledge on mortgage documents like Note, 1003, Appraisal etc.
• Should have sound knowledge in Microsoft Excel to handle data files
• Should have good communication skills both verbal and written
• Strong analytical and problem-solving skills and attention to detail and accuracy
• Aggressive follow up skill is must

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

Night Shift