Job Summary
Account Reconciliation and Investor Reporting (ARIR) process is responsible for reconciliation of various Demand Deposit accounts, General Ledger accounts and Zero balance accounts in Commercial Mortgage servicing. It also includes the review of customer financials and maintenance, preparation of investor reports, and preparation of operational & financial data for reporting. The process involves reconciling remittance amounts and sending the wires to Trust per the PSA timelines.
Responsibilities
- Perform operational accounting activities related to account reconciliation and maintenance.
- Provide operational accounting support to internal business groups or operations departments to ensure that accounts are being managed within the account policy requirements.
- Prepare and review account reconciliations and certifications.
- Perform customer account maintenance duties.
- Evaluate the operational accounting transactions and maintenance of operational accounting controls.
- Prepare critical investor reports for final customer use.
- Reconcile funds to remit to Trust based on borrower payments.
- Prepare and reconcile advance reports and reconciliations for regulatory purposes.
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Handle complex queries and liaise with the Asset Management team/LOB for final disbursement of funds.
- Communicate with Trust, third party servicers and other CMS teams to establish and record authentication forms and certificate of authority.
- Identify risk exposure in the process and devise controls to ensure mitigation of risk.
- Exhibit detail‑oriented skills to ensure zero/near operational loss situations.
- Demonstrate and maintain professional conduct under all circumstances.
- Support process expansion.
- Work on cross‑functional support and process efficiencies.
- Show flexibility to work in shifts and ensure timely completion of deliverables.
- Maintain a high sense of accountability.
Required Qualifications
- 5+ years of operational accounting experience, or equivalent demonstrated through work experience, training, military experience, education.
- Strong verbal and written communication skills required for engaging with candidates and hiring managers.
- Demonstrated capacity to achieve results in a fast‑paced, high‑volume, and dynamic setting.
- Organizational and administrative skills that reflect attention to detail and the ability to prioritize amid competing demands.
- Strong work ethic and a sense of urgency.
- Skilled in managing sensitive information while upholding privacy.
- Ability to handle workload and special projects efficiently.
- Ability to work both independently and within a team environment.
Desired Qualifications
- Knowledge and experience in Commercial Mortgage Servicing, including investor reporting to Trust, remittance and reconciliation of funds.
- Ability to interpret and understand loan documents, loan servicing agreements and language pertaining to sub‑servicing agreements and pooling & servicing agreements.
- Knowledge of Strategy Loan accounting system is a major plus.
- Good knowledge of sub‑servicing reporting, reserve reporting, delinquency reporting, collections account statement reporting and watch list reporting.
- Experience in calculating appraisal reduction amounts (ASERs).
- Ability to review loan agreements, manage inventory and continuously coordinate with special servicers.
- Experience handling realized losses.
- Excellent comprehension and communication skills, with ability to interact with LOB during calls and gain their confidence.
- Experience handling escalations from borrowers/stakeholders.
- Ability to multi‑task, working on multiple sub‑queues/activities within the process.
Standard Shift Time
- 2:30 pm – 11:30 am (HYD & BLR).
Equal Opportunity Employment
Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We maintain a drug‑free policy, ensuring that our community is a secure and productive space for all our team members.