Associate / Sr Associate Collections

WillScot Corporation; Pune District; Vor Ort; INR 450.000 - 750.000; Vollzeit

Zusammenfassung

WillScot is seeking a Collections Associate/Senior Associate for its Pune GCC. The role focuses on customer debt management for the US, Canada, and Mexico, coordinating with the Accounts Receivable function to ensure timely payments.

The candidate should have a customer-service orientation, strong English communication, and the ability to work independently in a fast-paced global environment. US shift timing is mentioned with WFO in Pune.

Qualifikationen

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• 2 to 7 years of experience in collections with a focus on B2B accounts/commercial collections/corporate customer.
• Experience of working in a Global Capability Center/GCC/shared services would be an added advantage.
• Ability to work independently and make decisions in a fast-paced environment.
• Excellent communication with fluency in English language.
• High degree of attention to detail.
• Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills.

Aufgaben

• Handle/collect on past due customer accounts.
• Manage customer portfolio of accounts and focus on collection targets and DSO.
• Escalate accounts to branches and/or management when issues arise.
• Provide and analyze individual metrics.
• Drive achievement of collection targets and minimize bad debt reserves.
• Monitor accounts receivable aging reports and implement proactive overdue measures.
• Collaborate with Customer Operations and Cash Application teams for end-to-end invoicing and payment processes.
• Manage customer invoice portal access and onboarding documentation.

Kenntnisse

Customer service

English fluency

Attention to detail

Independent work

Team collaboration

Ausbildung

Bachelor's degree in finance/Accounting/Business Administration

Jobbeschreibung

Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a Great Place to Work® and provides a competitive advantage in supporting our customers.

As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here.

Job Description – GCC- Associate/Sr Associate Collections, Pune

US Shift 6:30 PM to 3:30 AM, 5 Days WFO, Cab Facility To & Fro

About The Job

We are currently hiring a collection associate/s for our Global Capability Center, Pune. An individual who is customer-service driven with focus on managing outstanding debts and ensure timely payments from our customers in United States, Canada, and Mexico. This individual will provide support and coordinate with the billing function of our Accounts Receivable team.

What You'll Be Doing

Key Responsibilities

• The primary focus of this position is to handle/collect on past due customer accounts.
• Manage customer portfolio of accounts. Focus on achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• May have accounts that are high profile or classified as National Accounts.
• Follows a pre-defined strategy, emailing or calling customers as necessary.
• Replies to customers with a sense of urgency and high customer service level.
• Escalates accounts to branches and/or management when issues arise.
• Reconciles accounts that are more complex in nature, higher volume of invoices.
• Assists in providing individual metrics.
• Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• Monitor accounts receivable aging reports and implement proactive measures for overdue accounts.
• Monitor delinquency rates and coaching collectors on ways to decrease their delinquency rates
• Collaborate with Customer Operations and Cash Application teams to ensure a seamless end-to-end invoicing and payment process.
• Manage customer invoice portal access, submit electronic invoices, and complete required onboarding documentation.

Education And Qualifications

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• 2 to 7 years of experience in collections with a focus on B2B accounts/ commercial collections /corporate customer.
• Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage.
• Ability to work independently and make decisions in a fast‑paced environment.
• Excellent communication with fluency in English language
• High degree of attention to detail
• Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

As a global employer, we are committed to equal opportunity and fair employment practices. Hiring and employment decisions are based on job‑related skills, qualifications, experience, performance, and merit, consistent with business needs and applicable laws.