Associate SME - Wintel & Virtualization ( WV1 )

Microland Limited; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Microland Limited in Maharashtra seeks an Associate SME for Wintel and Virtualization to manage Windows Server lifecycle, virtualization platforms, and cloud concepts. The role involves incident analysis, RFCs, CAB representation, and collaboration with DC TDU teams.

You will work on VMware vSphere/Hyper-V, DNS/DHCP, GPOs, and basic Azure services, with focus on problem resolution, RCA preparation, and proactive tickets to meet SLA.

Qualifications

• Any Graduate qualification required.
• Experience with Windows server management and virtualization.
• Certifications MCSE / VCP / AZ-104 preferred.

Responsibilities

• Prepare RFCs and CAB approvals.
• Analyze incidents and drive permanent fixes.
• Coordinate information gathering and update tickets.
• Prepare shift handover reports.
• Manage DNS/DHCP, file shares, and GPOs.
• Deploy VMware vSphere and Hyper-V clusters.
• Understand HCI and Azure basics.

Skills

Wintel

Windows Server

VMware

Hyper-V

Azure basics

RCA

Incident mgmt

Education

Any Graduation

Tools

DNS/DHCP

GPOs

NLB

SSL

Job description

Associate SME - Wintel & Virtualization ( WV1 )

Job Description

Education Qualification : Any Graduate

Certification : Technology | MCSE / VCP / AZ-104

Skills required

OS Management - Windows server re-installation, Adding/Decommissioning domain, creating scripts for periodic tasks, OS issues, Configure memory dump file, Turning and tweaking OS to get optimal performance. Resolve the complex or escalated issues from L2. Preparing RCAs. Config and troubleshoot the IIS Server, NLB, SSL, WSUS, AV and DNS, GP Templates Creation, Adding or Removing of SPNS

Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues, however, as required co-ordinate with the DC TDU team to get expert help, by engaging the respective TAC teams to resolve any product related issues or software bugs

Process

• * Prepare and represent the RFCs in the CAB for approval.
• * perform the incident analysis to identify proactive problem tickets and work on the permanent fix
• * Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
• * Prepare a detailed shift handover report for the next shift engineer
• * Constantly track tickets for SLA adherence and escalated on deviations as defined in the process.

Server Administration

• *Deploy and configure DNS and DHCP, implement GPOs for user and computer management
• *Set up and manage file shares with appropriate security permissions
• *Troubleshoot common server connectivity and performance issues

VMware, HyperV

• *Deploy and configure VMware vSphere or Hyper-V host clusters
• *Configure the vMotion/Live Migration, dVS and port groups
• *Manage VM templates and automated deployments

HCI

• *Understand the integration of compute, storage, and networking in HCI
• *Know basic concepts of software-defined storage and networking

MS Azure

• *Understand cloud computing concepts and service models (IaaS, PaaS, SaaS)
• *Recognize core Azure services (VMs, Storage, Networking)
• *Understand Azure subscription and resource group concepts
• *Know basic Azure pricing and billing concepts