Associate SME - Wintel & Virtualization ( WV1 )

Microland Limited; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Microland Limited in Bengaluru is seeking an Associate SME for Wintel & Virtualization to manage Windows server environments, coordinate L3 escalations, and drive incident resolution with cross-functional teams.

The role involves RFC/CAB processes, DNS/DHCP deployment, VMware/Hyper‑V cluster management, and basic Azure services understanding to ensure high availability and performance.

Qualifications

• Graduate with MCSE / VCP / AZ-104 certifications.
• Experience in Windows server management and domain changes.
• Able to prepare RCAs and manage server performance.

Responsibilities

• Prepare RFCs for CAB approval.
• Perform incident analysis to identify proactive problem tickets.
• Coordinate with TAC teams for product issues.
• Deploy and configure DNS/DHCP, GPOs, file shares.
• Troubleshoot server connectivity and performance.
• Configure VMware/Hyper-V clusters and vMotion.
• Understand HCI concepts and software-defined storage.
• Know core Azure services and pricing concepts.

Skills

OS Management

L3 Escalations

RFC/ CAB prep

Incident Analysis

Education

Any Graduate

Tools

VMware

Hyper-V

Azure

Job description

Associate SME - Wintel & Virtualization ( WV1 )

Job Description :

Education Qualification :

Any Graduate

Certification :

Technology | MCSE / VCP / AZ-104

Skills required are :

OS Management - Windows server re-installation, Adding/Decommissioning domain, creating scripts for periodic tasks, OS issues, Configure memory dump file, Turning and tweaking OS to get optimal performance. Resolve the complex or escalated issues from L2. Preparing RCAs. Config and troubleshoot the IIS Server, NLB, SSL, WSUS, AV and DNS, GP Templates Creation, Adding or Removing of SPNS

Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues, however, as required co-ordinate with the DC TDU team to get expert help, by engaging the respective TAC teams to resolve any product related issues or software bugs

Process::

• Prepare and represent the RFCs in the CAB for approval.
• perform the incident analysis to identify proactive problem tickets and work on the permanent fix
• Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
• Prepare a detailed shift handover report for the next shift engineer
• Constantly track tickets for SLA adherence and elevate on deviations as defined in the process.

Server Administration

• Deploy and configure DNS and DHCP, implement GPOs for user and computer management
• Set up and manage file shares with appropriate security permissions
• Troubleshoot common server connectivity and performance issues

VMware, HyperV

• Deploy and configure VMware vSphere or Hyper-V host clusters
• Configure the vMotion/Live Migration, dVS and port groups
• Manage VM templates and automated deployments

HCI

• Understand the integration of compute, storage, and networking in HCI
• Know basic concepts of software-defined storage and networking

MS Azure

• Understand cloud computing concepts and service models (IaaS, PaaS, SaaS)
• Recognize core Azure services (VMs, Storage, Networking)
• Understand Azure subscription and resource group concepts
• Know basic Azure pricing and billing concepts