Associate, Service CSC(External)

Danfoss; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

Danfoss in Oragadam, Chennai is seeking a proactive Customer Service professional to manage end-to-end order-to-cash processes and ensure timely delivery.

You will coordinate with sales, logistics, warehouses, and finance to keep orders moving, respond to inquiries, and maintain accurate data in ERP systems. This on-site role offers growth in a global company and exposure to cross-functional teams.

Qualifications

• Experience supporting customer service and order-to-cash operations.
• Strong English and Hindi communication with internal stakeholders.
• Hands-on experience with SAP/ERP/CRM systems.
• Understanding of supply chain and logistics processes.

Responsibilities

• Manage customer orders from entry to delivery ensuring a smooth order-to-cash flow.
• Coordinate with sales, logistics, warehouse and finance to meet commitments.
• Respond to customer inquiries and resolve issues to deliver excellent service.
• Maintain customer data and records in enterprise systems and support reporting.
• Support continuous improvement initiatives to enhance service quality and accuracy.

Skills

Customer service experience

Order management

English & Hindi communication

SAP/ERP/CRM experience

Supply chain knowledge

Tools

SAP

ERP

CRM

Job description

The Impact You’ll Make

Join Danfoss in Oragadam, Chennai, where you’ll play a vital role in delivering a seamless customer experience from order placement through delivery. As a key member of our Customer Service team, you will help ensure customers receive the products and support they need, when they need them. In this role, you will connect customers, sales teams, logistics partners, warehouses, and finance teams to keep orders moving efficiently. Your work will directly contribute to customer satisfaction, operational excellence, and business growth. If you enjoy solving problems, building strong relationships, and making complex processes feel effortless for customers, this is an opportunity to create meaningful impact while growing your career in a global organization.

What You’ll Be Doing

• Manage customer orders from order entry through delivery to ensure a smooth and accurate order-to-cash process.
• Coordinate with sales, logistics, warehouse, and finance teams to drive timely order fulfillment and meet customer commitments.
• Respond to customer inquiries and resolve issues proactively to deliver an outstanding customer experience.
• Maintain customer data and business records in enterprise systems while supporting reporting and operational insights.
• Support continuous improvement initiatives that enhance service quality, reporting accuracy, and overall team performance.

What We’re Looking For

• Experience supporting customer service, order management, sales support, or order-to-cash operations in a business environment.
• Strong communication skills in English and Hindi, with the ability to engage professionally with customers and internal stakeholders.
• Hands-on experience using SAP, ERP, CRM, or similar business systems in a customer-facing or operations role.
• Understanding of supply chain, logistics, order fulfillment, or commercial processes.
• A customer-focused mindset with strong organization skills and the ability to manage competing priorities effectively.

What You’ll Get From Us

At Danfoss, you’ll be part of a purpose-driven company committed to engineering solutions that help build a more sustainable future.

You Can Expect

• Opportunities to learn and grow within a global organization.
• Exposure to cross-functional and international collaboration.
• A supportive environment where your ideas for improvement are valued.
• Meaningful work that directly influences customer experience and business success.
• An on-site role based in Oragadam, Chennai, working alongside experienced professionals passionate about delivering excellence.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.