Associate Reliability Engineer

Worldpay; Pune District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Medical coverage

Wellness Week - paid day off

Paid time off

Job summary

Global Payments in Pune, India is seeking a motivated Application Support specialist to provide Level 1/2 assistance for business applications. You will investigate issues, troubleshoot across databases and applications, and collaborate with cross-functional teams to restore services efficiently.

The role requires 0-2 years of experience, basic Windows and IIS knowledge, and familiarity with cloud environments and ITIL/ITSM processes. Strong communication and a proactive mindset are essential.

Qualifications

• 0-2 years of experience in application support.
• Basic understanding of Windows Operating Systems.
• Working knowledge of SQL for querying and data validation.
• Understanding of web-based applications and .NET application architecture.
• Basic knowledge of IIS and application troubleshooting.

Responsibilities

• Provide Level 1/Level 2 support for business applications.
• Investigate and troubleshoot application, database, and system issues.
• Participate in incident bridge calls and assist in service restoration.
• Handle user incidents, service requests, and operational queries.
• Collaborate with development, infrastructure, database, and other support teams.
• Monitor application health and respond to alerts.
• Document resolutions, troubleshooting steps, and operational procedures.
• Escalate issues appropriately and provide timely updates to stakeholders.
• Identify opportunities for process improvements and automation.
• Continuously learn application functionality and supporting technologies.

Skills

L1/L2 support

SQL querying

PowerShell

Python scripting

Networking basics

Tools

IIS

Azure

Cloud platforms

Monitoring tools

SRE concepts

Job description

0-2 years of experience in application support.

Basic understanding of Windows Operating Systems.

Working knowledge of SQL for querying and data validation.

Understanding of web-based applications and .NET application architecture.

Basic knowledge of IIS and application troubleshooting.

Understanding of networking fundamentals (DNS, ports, connectivity, HTTP/HTTPS).

Familiarity with cloud environments and hosted applications.

Knowledge of incident management and service request processes.

Basic understanding of monitoring and alerting concepts.

Soft Skills

Strong verbal and written communication skills.

Good analytical and troubleshooting abilities.

Ability to work effectively with business users and technical teams.

Willingness to participate in bridge calls and incident resolution activities.

Strong ownership and accountability for assigned tasks.

Ability to manage multiple priorities in a fast-paced environment.

Team player with a positive learning attitude.

Process Knowledge

Basic understanding of ITIL/ITSM processes.

Experience handling incidents, service requests, and user issues.

Ability to document findings, resolutions, and operational procedures.

Technical Skills

Knowledge of PowerShell or Python scripting.

Exposure to cloud platforms (Azure, AWS, etc.).

Knowledge of application monitoring and observability tools.

Understanding of Site Reliability Engineering (SRE) concepts.

Familiarity with automation tools and process improvement initiatives.

Exposure to performance monitoring and log analysis tools.

Process & Operational Skills

Understanding of operational metrics such as SLA, MTTD, and MTTR.

Knowledge of reporting and audit processes.

Experience creating knowledge articles and support documentation.

Key Responsibilities

Provide Level 1/Level 2 support for business applications.

Investigate and troubleshoot application, database, and system issues.

Participate in incident bridge calls and assist in service restoration.

Handle user incidents, service requests, and operational queries.

Collaborate with development, infrastructure, database, and other support teams.

Monitor application health and respond to alerts.

Document resolutions, troubleshooting steps, and operational procedures.

Escalate issues appropriately and provide timely updates to stakeholders.

Identify opportunities for process improvements and automation.

Continuously learn application functionality and supporting technologies.

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.