Associate Relationship Manager

Bottle Lab Technologies; Hyderabad; On-site; INR 800,000 - 1,400,000; Full time

Job summary

SmartQ is seeking an Associate Relationship Manager in Hyderabad to lead a frontline Partner team of food service professionals and coordinate cross-functional tasks across food production planning, engineering, and front-of-house services. You will ensure compliance with Health & Safety and Food Safety regulations while driving customer experience, team engagement, and service delivery.

The role demands strong communication, accountability, and the ability to manage vendor rotations and client

Qualifications

• Graduate/Diploma in Hotel Management discipline.
• 3+ years of experience in the food/ hospitality sector.
• Proven experience in food industry operations and service delivery.
• Strong work ethic, integrity and personal accountability.

Responsibilities

• Lead a frontline Partner team of food service associates.
• Coordinate tasks related to food production planning, engineering, and front-of-house services.
• Ensure activities comply with Health & Safety and Food Safety regulations.

Skills

Communication skills

Interpersonal skills

Team leadership

Food industry knowledge

Education

Graduate/Diploma in Hotel Management

Job description

As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

• Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
• Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients.

Qualifications

• Graduate/Diploma in Hotel Management discipline.
• Overall 3+years of experience Internal.
• Proven experience in food industry.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology and people management
• Result-oriented and accountability
• Proven experience in managing successful teams in a similar environment
• Excellent financial and application acumen
• Self-motivated, agile and ability to adapt to a changing environment

Message from CEO

Food is an everyday necessity, but the experience around it can influence how we feel, connect, and go about our day. At SmartQ, we see an opportunity to make these everyday moments better, one meal at a time. Our aggregation model, powered by technology and operational excellence, brings together food partners, processes, and people to transform dining experience. By combining these capabilities, we continuously seek better ways to solve problems, improve efficiency, and create experiences that are simpler, smarter, and more human.As we continue to redefine this space, we believe the next breakthrough can come from anyone who questions convention, sees possibilities where others see routine, and brings a fresh perspective to a familiar challenge.

We look forward to welcoming minds who will challenge our thinking and help shape what SmartQ becomes next.We invite you to be that person. Together, let s make everyday experiences extraordinary.