Associate Relationship Manager

SmartQ; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

SmartQ is seeking an Associate Relationship Manager to lead a frontline Partner team and coordinate tasks across food production planning, engineering, and front-of-house services. Ensure compliance with Health & Safety and Food Safety regulations while enhancing customer experience.

The role requires Graduate/Diploma in Hotel Management with 3+ years in the food industry, strong communication, and leadership abilities.

Qualifications

• Graduate or Diploma in Hotel Management.
• 3+ years of experience in the food industry.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Proven experience in managing successful teams.

Responsibilities

• Promote a positive work culture and ensure punctual delivery of high-quality service.
• Prioritize client retention and deliver quality service to clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Manage vendor rotations and plan operations for assigned clients.
• Uphold health, safety, and food safety regulations and liaise with stakeholders.

Skills

Relationship mgmt

Vendor coordination

Food service knowledge

Communication

Education

Graduate/Diploma in Hotel Management

Job description

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:

https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewAsMember=true

As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

Do you possess all these skills and wish to make an impact in the world of food and technology?

Role

• Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
• Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients

Qualifications:

• Graduate/Diploma in Hotel Management discipline.
• Overall 3+years of experience in food industry.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology and people management
• Result-oriented and accountability
• Proven experience in managing successful teams in a similar environment
• Excellent financial and application acumen
• Self-motivated, agile and ability to adapt to a changing environment.

Message from CEO:

Food is an everyday necessity, but the experience around it can influence how we feel, connect, and go about our day. At SmartQ, we see an opportunity to make these everyday moments better, one meal at a time. Our aggregation model, powered by technology and operational excellence, brings together food partners, processes, and people to transform dining experience. By combining these capabilities, we continuously seek better ways to solve problems, improve efficiency, and create experiences that are simpler, smarter, and more human. As we continue to redefine this space, we believe the next breakthrough can come from anyone who questions convention, sees possibilities where others see routine, and brings a fresh perspective to a familiar challenge.

We look forward to welcoming minds who will challenge our thinking and help shape what SmartQ becomes next. We invite you to be that person. Together, let's make everyday experiences extraordinary.