Associate _Recon Support APAC Shift Gurgaon

Acuity Analytics; Gurugram District; Presencial; INR 550 000 - 750 000; Tempo integral

Resumo da oferta

Acuity Analytics in Gurugram, India is seeking a dedicated Reconciliation Analyst to manage daily reconciliation breaks for our buy-side client. You will identify, categorize, and escalate breaks, ensuring timely closure within SLAs and providing KPI-focused reporting to the GIC operations team.

This role requires office presence five days a week from 6:00 am to 3:00 pm IST. Strong experience with reconciliation systems (Aladdin, Charles River, DTCC alerts) is preferred.

Qualificações

• Experience with reconciliation and breaks management.
• Familiarity with reconciliations across accounts/products.
• Knowledge of data quality and control standards.

Responsabilidades

• Perform reconcilation activities focused on breaks identification and follow‑up across assigned accounts and products.
• Review reconciliation output to identify breaks types and capture clear comments.
• Assign breaks to relevant teams for investigation per operating model.
• Track and follow up on open breaks to meet SLAs and escalate when needed.
• Maintain records in reconciliation/case management systems.
• Prepare KPI/MI reports on breaks, aging, and SLA adherence.

Conhecimentos

Reconciliation

Breaks identification

KPI reporting

SLA adherence

Formação académica

Bachelor’s degree

Ferramentas

Aladdin

Charles River

DTCC alerts

Descrição da oferta de emprego

Job Description

We are seeking a dedicated and detail-oriented professional to join our team, focusing on reconciliation processes for our buy side client.

The candidate will be responsible for performing daily reconciliation exception management, with a primary focus on breaks identification, allocation, and timely follow‑up.

The role ensures that all reconciliation breaks are accurately categorized, routed to the appropriate teams for investigation, and resolved within defined SLAs, providing proactive escalation and KPI reporting to keep the GIC team fully informed of volumes, aging, and risk.

Responsibilities and Skills

• Perform reconcilation activities focused on breaks identification and follow‑up across assigned accounts and products.
• Review reconciliation output to identify the nature of breaks (e.g., corporate actions, bank charges, timing differences, data issues) and capture clear break comments.
• Assign breaks to the relevant internal / external teams for detailed investigation in line with the defined operating model and workflow tools.
• Track, monitor, and follow up on open breaks to ensure resolution within agreed SLAs, highlighting any potential SLA breaches in advance.
• Escalate to the client team where breaks cannot be explained, are complex in nature, or are aging without a clear resolution path, providing supporting details and impact assessment.
• Maintain accurate and up-to-date records of all breaks, actions taken, ownership, and status, in the designated reconciliation / case management systems.
• Prepare and deliver regular KPI and MI reports (e.g., open breaks, aging, root-cause trends, SLA adherence) to keep the GIC team apprised of reconciliation health.
• Liaise with upstream and downstream teams (operations, corporate actions, payments, finance, technology, etc.) to support timely closure of breaks and drive better data quality.
• Adhere to standard operating procedures, control checks, and documentation requirements to ensure audit‑ready reconciliation processes.
• Contribute to process improvement by highlighting recurring break patterns, control gaps, and opportunities for automation or rule enhancements at the Level 1 stage. Others
• Should be willing to work from 6:00 am IST to 3:00 pm IST.
• Candidate should be ready to work from office on all 5 days for the entire day, with no exceptions under any circumstances.
• Experience in Aladdin, Charles River and DTCC alert is preferred.