Technical Project Manager

Exotel Techcom Pvt Ltd; Gurugram District, Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Exotel Techcom Pvt Ltd is hiring an Associate Project Manager to oversee the technical delivery of Conversational Quality Assurance (CQA) products. You will lead client communication, manage project lifecycles, and collaborate with engineering teams to integrate advanced AI solutions.

The ideal candidate will have 5 to 7 years of experience in project management, particularly in software or SaaS environments, and be skilled in stakeholder management and technical communication.

Qualifications

• 5 to 7 years of solid project management experience, explicitly within software, SaaS, or deep technical product delivery.
• Proven track record of managing and delivering implementations for large enterprise customers.

Responsibilities

• Take absolute end-to-end ownership of the CQA product delivery process.
• Act as the primary technical interface for onboarding enterprise clients.
• Oversee the complex integration of CQA products into Exotel’s telecom ecosystem.

Skills

Project management

Technical communication

AI/ML understanding

Stakeholder management

Job description

About the Pod

This role sits directly within our product pod, managing the end-to-end technical delivery of Conversational Quality Assurance (CQA) products. Unlike broader corporate delivery tracks, this position has direct ownership of enterprise implementations from initiation to completion, serving as the bridge between cutting‑edge AI product performance and enterprise execution.

About the Role

We are seeking an Associate Project Manager to fully own the end-to-end execution, delivery processes, and client communication for our CQA product line. In this role, you will step into a key leadership position within the pod, managing all technical communication with incoming enterprise customers, translating their expectations into functional workflows, and driving internal execution.

As the delivery lead, you will have direct ownership of the project lifecycle. You will balance high‑stakes stakeholder management with a deep technical understanding of cloud telecom ecosystems and frontier AI.

Key Responsibilities

1. Delivery Ownership & Team Leadership

• Take absolute end-to-end ownership of the CQA product delivery process, relieving leadership from daily execution tasks.

• Establish, optimize, and enforce robust project management processes tailored for large, complex enterprise clients.

2. Client & Technical Stakeholder Management

• Act as the primary, front‑facing technical interface for onboarding enterprise clients.

• Lead client discovery sessions to extract, understand, and document technical requirements from a product standpoint.

• Drive alignment and manage timelines across multiple external and internal stakeholders, ensuring projects move forward without bottlenecks.

3. Technical Project Execution

• Oversee the complex integration of CQA products into Exotel’s existing telecom/API ecosystem.

• Ensure smooth deployment and operational validation of frontier GenAI and LLM applications within the clients' environments.

• Coordinate daily with engineering, pre‑sales, and delivery teams, facilitating a seamless post‑delivery handover to Support Engineers.

What We’re Looking For

Experience & Core Competencies

• 5 to 7 years of solid project management experience, explicitly within software, SaaS, or deep technical product delivery.

• Proven track record of managing and delivering implementations for large enterprise customers.

Technical Skillset

• AI & Frontier Tech: Strong familiarity with AI/ML, NLP, conversational AI concepts, and hands‑on exposure to GenAI (prompt engineering, LLM applications).

• Integrations & Infrastructure: Deep understanding of integration methods for CRMs, APIs, cloud systems, architecture, and deployment methodologies.

• Systems Knowledge: Comfortable understanding what works and what doesn’t across Linux, networking, databases, message queues, and caching.

Soft Skills & Process Drive

• Exceptional communication and negotiation skills—capable of driving technical discussions with enterprise executives and internal engineers alike.

• High level of accountability, organizational rigor, and time management.

• A proactive, customer‑focused approach to problem‑solving and risk mitigation.