Associate - Program Operations

LINC Education; Mumbai; Hybrid; INR 600,000 - 750,000; Full time

Job summary

LINC Education is seeking an Associate – Program Operations in Mumbai to support academic services across global university partnerships. You will work with Program Managers, Account Managers and academic teams to manage daily operations, monitor delivery and drive process improvements for a high-quality student and partner experience.

The role requires 1–2 years in operations or program management, attention to detail, strong English communication and experience with EdTech operations is

Qualifications

• Graduate/PG from a Tier 1 college in a relevant field.
• 1–2 years of experience in Operations or Program Management.
• Experience in EdTech Operations is preferred.
• Strong analytical and data interpretation skills.
• Excellent written and verbal English communication.
• Proactive, resourceful and solution-oriented; detail-focused.

Responsibilities

• Coordinate day-to-day delivery of academic support services.
• Track operational objectives and deliverables weekly and term-based.
• Manage end-to-end program operations and outputs.
• Help develop SOPs, dashboards and processes.
• Analyze data to identify service improvements.
• Collaborate with stakeholders to resolve issues and meet commitments.
• Support Program Manager in delivering delivery standards and excellence.
• Work with cross-functional teams to meet client needs.

Skills

Analytical thinking

Data interpretation

Communication skills

Proactive problem-solver

Time management

Education

Tier 1 college

Tools

Microsoft Excel

Google Workspace

Looker Studio

Moodle

Canvas

Blackboard

Zapier

Make

ChatGPT

Microsoft Copilot

Gemini

Job description

Location: Mumbai, Maharashtra
Work Model: Hybrid
Experience: 1–2 Years
Employment Type: Full-time
Working Hours: 9:00 AM – 6:00 PM IST

About the Role

LINC Education is looking for a Associate – Program Operations to support the smooth and effective delivery of academic support services across our global university partnerships.

The role will work closely with Program Managers, Account Managers, Academic teams and global university stakeholders to manage day-to-day operations, monitor delivery, drive process improvements and ensure a high-quality experience for students and partners.

Key Responsibilities

• Coordinate day-to-day delivery of academic support services.
• Track daily, weekly and term-based operational objectives and deliverables.
• Manage end-to-end program operations and ensure timely, high-quality outputs.
• Support the development and improvement of SOPs, dashboards and operational processes.
• Analyse operational data and identify opportunities for process and service improvement.
• Work with internal and external stakeholders to resolve operational challenges.
• Support the Program Manager in maintaining delivery standards and service excellence.
• Collaborate with Account Managers and cross-functional teams to meet client commitments.
• Contribute to improving student and university partner experience through effective program management.

What We're Looking For

• Graduate/Postgraduate from a Tier 1 college, preferably in Engineering, Technology, Science or another analytical discipline.
• 1–2 years of experience in Operations or Program Management.
• Prior experience in EdTech Operations is preferred.
• Strong analytical and data interpretation skills.
• Excellent written and verbal communication skills in English.
• Proactive, resourceful and solution-oriented approach.
• Comfortable working in a fast-paced environment and navigating ambiguity.
• Strong ownership, attention to detail and ability to manage multiple priorities.

Good to Have

• Experience working with global clients or international stakeholders.
• Familiarity with LMS platforms such as Moodle, Canvas or Blackboard.
• Exposure to AI-powered productivity tools such as ChatGPT, Microsoft Copilot or Gemini.
• Familiarity with automation platforms such as Zapier or Make.
• Experience with Looker Studio or similar data visualisation tools.

Specific Requirements

• Location: Candidates based in Mumbai are preferred.
• Language: Proficiency in English is essential.
• Tools: Strong working knowledge of Microsoft Excel and Google Workspace (Sheets, Docs and Drive).
• Working Hours: 9:00 AM – 6:00 PM IST, with flexibility when required to support global client time zones.

About LINC Education

LINC Education is an award-winning global EdTech company on a mission to democratise premium international education. Headquartered in Singapore, with offices in Australia and India, LINC combines proprietary AI technology with a global network of 1,000+ educators to deliver high-quality university programs.

LINC has supported 40,000+ students across 50+ global university partnerships and has been recognised internationally for its work in education and EdTech.

As we enter our next phase of growth, this is an opportunity to join a high-growth, collaborative environment where you can work with global education partners and contribute directly to the delivery of international learning programs.