Associate Program Manager

Grexa AI Private Limited; Navi Mumbai; On-site; INR 500,000 - 1,000,000; Full time

Benefits offered by this job

High-growth environment

Mentorship and support

Access to AI-driven solutions

Job summary

Grexa AI Private Limited in Navi Mumbai is seeking a dynamic individual for a role focusing on client engagement and operational processes. You will create strategies to onboard clients confidently, monitor engagement metrics, and serve as a bridge between clients and internal teams. The ideal candidate will have 1-3 years of experience in Program Management or Operations, with strong problem-solving and communication skills. This role offers growth in a high-energy startup environment with a focus on leveraging cutting-edge AI solutions.

Qualifications

• 1 to 3 years of work experience in Program Management, Operations, or Growth roles.
• Experience in designing and scaling operational processes.
• Strong problem-solving skills focused on execution and delivering results.

Responsibilities

• Create and implement processes to understand the client’s business.
• Monitor client engagement metrics for optimization.
• Act as a bridge between clients and internal teams.

Skills

Problem-solving skills

Stakeholder management

Communication skills

Detail-oriented

Proficiency in CRM and Excel

Tools

CRM systems

Excel

WhatsApp APIs

Marketing tools

Job description

Key Responsibilities

• Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
• Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
• Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.

Requirements

• 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc
• Experience in designing and scaling operational processes.
• Strong problem-solving skills with a focus on execution and delivering results.
• Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
• Excellent stakeholder management and communication skills.
• Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

• A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career
• Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
• Energy and agility of a startup with structured processes that support long-term growth
• Tools, support, and mentorship to fast-track your learning curve
• Access to cutting-edge AI-driven solutions and automation technology
• Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients