Associate - Program Management, College Operations

IIDE; Mumbai; On-site; INR 400,000 - 560,000; Full time

Job summary

IIDE is seeking an Associate for College Operations & Student Success to manage day-to-day operations at designated partner colleges and ensure smooth academic delivery. The role emphasizes execution, collaboration with faculty and college stakeholders, and hands-on student support.

You'll coordinate classrooms, LMS, exams, and communications, while supporting admissions and enrollment activities during peak cycles.

Qualifications

• 1–3 years of experience in academic operations, student success, or coordination roles.
• MBA/PGDM graduates or final-year students may apply.
• Strong communication, coordination and follow-up skills.
• Proficient with Google Workspace and basic reporting tools.

Responsibilities

• Coordinate day-to-day operations with partner colleges and faculty.
• Ensure classrooms, LMS, Zoom sessions, Wi‑Fi, and tools run smoothly.
• Serve as primary contact for student and college queries with 24-hour turnaround.
• Monitor attendance, submissions, exams, and fee collection data.
• Identify at‑risk students and improve retention and satisfaction.
• Support admissions, onboarding of partner colleges, and scheduling events.

Skills

Strong communication

Coordination

Follow-up skills

Education

MBA / PGDM

Tools

Google Workspace

Basic reporting tools

Job description

Associate - Program Management, College Operations

Associate - College Operations & Student Success

Work Timings: 7:00 AM – 4:00 PM (flexible shift when working from Andheri) Work Days: Monday to Friday (1st and 3rd Saturdays working) Work Mode: 100% On-site Location:Designated Partner College & IIDE Andheri Campus

About IIDE

IIDE is India’s most trusted digital marketing school, offering Digital Business government-recognized programs across online, offline, and postgraduate formats. We work closely with colleges to deliver industry-aligned education that prepares students for real-world careers.

About the Role

The Associate - College Operations & Student Success represents IIDE at partner colleges and is responsible for day-to-day academic coordination, student support, and program execution. The role involves close collaboration with faculty, college stakeholders, and students to ensure smooth academic delivery and a positive student experience across the program lifecycle. This is a hands‑on execution role ideal for someone who enjoys coordination, communication, and working closely with students.

What You’ll Do:

College Operations, Academic Delivery & Student Success

Represent IIDE on‑ground at designated partner colleges and manage day‑to‑day coordination with faculty, academic teams, trainers, and college authorities.

Ensure timely setup and uninterrupted operation of classrooms, LMS, Zoom sessions, Wi‑Fi, and academic tools, in compliance with academic standards.

Serve as the primary point of contact for academic and program‑related student and college queries, achieving a 24‑hour TAT for resolution.

Monitor, maintain, and report on batch attendance performance, assignment and project submissions, internal and external examination completion, and fee collection status.

Identify at‑risk students and proactively intervene to reduce drop‑off risks and improve retention, satisfaction, and overall student experience.

Ensure a 100% response rate across Subject Evaluation, CSAT, and NPS feedback forms.

Identify operational or academic issues and escalation to internal teams with proper documentation until resolution.

Ensure accuracy and timely reporting of academic, engagement, and fee‑related data.

College Partnerships & Admissions Support

Coordinate and support day‑to‑day relationships with college stakeholders and partner institutions.

Coordinate admissions and program delivery in collaboration with partner colleges.

Support onboarding of new partner colleges, including academic and operational alignment.

Execute on‑ground seminars, workshops, demos, and short‑term programs at partner institutions.

During the peak admissions cycle (March–July), counsel inbound and walk‑in prospects.

Support lead qualification, follow‑ups, confirmed enrollments, and enrollment documentation.

Maintain accurate admissions data and CRM records.

Note: Admissions responsibilities apply only during the peak admissions cycle and do not constitute a year‑round sales role.

Execute year‑on‑year placement planning and placement‑oriented session scheduling for assigned batches across the program lifecycle.

Support students with resume building, interview readiness, recruiter coordination, and interview‑related communication

Who You Are:

1‑3 years of experience in academic operations, student success, or coordination roles

MBA / PGDM graduates or final‑year students (any specialization) can apply.

Strong communication, coordination, and follow‑up skills

Proficient with Google Workspace and basic reporting tools