Manager - Program Management, College Operations

IIDE; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

IIDE is seeking a Manager – College Operations & Student Success in Mumbai to lead end-to-end college operations, student outcomes, and partnership health. You will oversee academics, examinations, placements support, and campus collaborations, driving excellence across a portfolio of designated partner colleges.

You will build on-ground teams, manage senior stakeholders, and implement SOPs to scale operations while upholding the IIDE brand and student experience.

Qualifications

• 5-10 years of experience in education operations, academic programs, student success, or related domains.
• Proven experience managing multiple colleges, campuses, or large-scale education programs.
• Strong people leadership with ownership of outcomes.
• Strong stakeholder management with senior institutional stakeholders.
• Data-driven mindset with analytical, communication, and problem-solving abilities.

Responsibilities

• Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.
• Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
• Use portfolio-level data to identify trends, risks, and systemic gaps, driving corrective interventions through teams.
• Ensure consistency in program standards, student experience, and brand representation across colleges.
• Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.
• Lead on-ground college teams with clear accountability for outcomes.
• Define performance expectations, role ownership, and growth pathways.
• Conduct regular performance reviews and capability-building discussions.

Skills

Leadership

Stakeholder management

Data-driven

Analytical thinking

Problem solving

Cross-functional collaboration

Execution

Job description

Manager - Program Management, College Operations

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)

Working Days: Monday to Friday (1st & 3rd Saturdays working)

Work Mode: 100% On-site

Location: Designated Partner Colleges & IIDE Andheri Campus

About IIDE: IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role:

As the Manager – College Operations & Student Success at Mumbai, you will play a pivotal role in driving operational excellence, academic outcomes, and student success across a portfolio of designated partner colleges. This leadership role involves overseeing portfolio performance, managing cross-functional coordination, strengthening institutional partnerships, and ensuring seamless academic and operational delivery while maintaining high standards of student experience and brand representation. You will lead and develop on-ground teams, collaborate with internal stakeholders, and drive measurable impact across academic quality, examinations, placements support, and portfolio growth.

What You’ll Do:

• Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.
• Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
• Use portfolio-level data to identify trends, risks, and systemic gaps, driving corrective interventions through teams.
• Ensure consistency in program standards, student experience, and brand representation across colleges.
• Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.

Leadership, Talent Strategy & Accountability:

• Lead, coach, and develop on-ground college teams with clear accountability for outcomes.
• Define performance expectations, role ownership, and growth pathways.
• Conduct regular performance reviews, feedback conversations, and capability-building discussions.
• Identify skill gaps and drive targeted training, coaching, or role realignment.
• Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.
• Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across college operations.
• Own senior-level relationships with Principals, HODs, Deans, and administrative leadership.
• Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.
• Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment.
• Identify opportunities for portfolio expansion, new batches, and program growth.
• Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

Academic Quality, Examinations & Student Success:

• Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.
• Own examination readiness and outcome governance, ensuring timely planning, coordination, compliance, and smooth execution.
• Review academic, examination, and student success data to identify quality risks and preparedness gaps.
• Ensure timely interventions for at-risk students, batches, or colleges.
• Champion a strong student success culture through engagement, industry exposure, and community initiatives.

Placements Enablement & Outcome Support:

• Partner with central placements and career services teams to support placement readiness across colleges.
• Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes.
• Track and review placement-related metrics at a portfolio level including readiness, participation, and outcomes.
• Work with college leadership to resolve structural or operational barriers impacting placement outcomes.
• Act as the college-facing escalation and governance owner for placement-related challenges.

Additional Duties:

• Drive operational excellence and continuous improvement initiatives across partner college operations.
• Ensure alignment between internal teams and partner colleges for seamless program execution and student success.
• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

• 5-10 years of experience in education operations, academic programs, student success, or related domains.
• Proven experience managing multiple colleges, campuses, or large-scale education programs.
• Strong people leadership experience with demonstrated ownership of outcomes.
• Strong stakeholder management skills with experience engaging senior institutional stakeholders.
• Data-driven mindset with strong analytical, communication, and problem-solving abilities.
• Ability to balance strategic thinking with hands-on execution.

Should Have:

• Experience driving operational excellence, SOP implementation, and scalable education processes.
• Exposure to academic governance, examinations management, student engagement, and placement enablement.
• Ability to manage complex stakeholder conversations and navigate institutional partnerships effectively.
• Strong cross-functional collaboration skills across admissions, academics, marketing, and placements teams.

Nice to Have:

• Experience working in high-growth education environments or EdTech ecosystems.
• Based in Mumbai or open to frequent travel across partner college locations.

Why Join IIDE?

• Work with one of India’s fastest-growing digital education brands.
• Lead high-impact partnerships across reputed colleges and institutions.
• Drive meaningful student success and academic outcomes at scale.
• Collaborate with cross-functional teams in a high-growth, dynamic environment.
• Opportunity to shape institutional excellence and portfolio growth.

Who You’ll Thrive As

You're someone who:

• Takes ownership and thrives in outcome-driven environments.
• Is highly structured, analytical, and operationally strong.
• Builds trusted relationships with senior stakeholders and institutional leaders.
• Enjoys mentoring teams and driving accountability.
• Can seamlessly switch between strategic thinking and hands-on execution.
• Is passionate about education, student success, and building scalable impact.