Associate Professional - Customer Support

Ingram Micro; South Delhi; On-site; INR 240,000 - 320,000; Full time

Job summary

Ingram Micro in Delhi seeks an entry-level customer support associate who handles initial calls regarding products and services, refers callers to resources, and documents concerns. You may follow up on inquiries about orders, shipments, and returns, and help transfer calls to technical support queues. Data entry and documentation are also part of the role.

This position supports multiple departments and contributes to identifying complaint trends for process improvement.

Qualifications

• Entry-level professional with supervision; limited scope and complexity.
• Follows standard practices and procedures to analyze situations.
• Typically requires a four year college degree or equivalent experience and 0-2 years experience.

Responsibilities

• Takes initial customer calls and answers general questions about products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support.
• Follows up on inquiries regarding orders, shipment tracing, returns, etc.
• Documents customer concerns and forwards complaint trends to appropriate departments.

Skills

Entry-level professional

Supervised work

Analytical thinking

Education

Four year college degree or equivalent experience

Job description

Position Summary

Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role

• Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.
• Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.