Associate Product Support

Yak Communications; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Progressive learning environment

Energetic teamwork

Job summary

Yak Communications is looking for an Associate – Product Support to deliver expert advice and resolve support cases efficiently. This role involves conducting training sessions, preparing documentation, and researching new problems for product improvements, ensuring users receive optimal help with product issues.

The candidate should have a bachelor’s degree in a related field and 1-3 years of experience in product support. Proficiency in MS Office and fluency in English and Hindi are required. The position offers a competitive salary and a positive work environment.

Qualifications

• 1-3 years of relevant experience in product support or a similar domain.
• Fluent in English and Hindi, both written and verbal.

Responsibilities

• Provide expert advice and resolve support cases efficiently.
• Conduct training sessions and prepare documentation.
• Research new problems and provide recommendations for product improvements.
• Assist users with product issues, identify and analyze problems.
• Report issues to leadership with detailed analysis.

Skills

Problem-solving

Customer service

Multitasking

Time management

Communication

Leadership

Education

Bachelor’s degree in a related field

Tools

MS Office

Jira

Freshdesk

Job description

About Greytip

Greytip Software is an HR software company serving global SME businesses through a cloud HR platform greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakhs+ users.

Job Description

Job Title: Associate – Product Support

Key Responsibilities

• Provide expert advice and resolve support cases efficiently.
• Conduct training sessions and prepare documentation.
• Research new problems and provide recommendations for product improvements.
• Stay updated on industry trends.
• Assist users with product issues, identify and analyze problems.
• Report issues to leadership with detailed analysis.

Preferred Functional Knowledge

• Proficient in MS Office, especially Excel.
• Experience with Jira or Freshdesk support tools.

Qualifications & Experience

• Bachelor’s degree in a related field.
• 1-3 years of relevant experience in product support or a similar domain.
• Fluent in English and Hindi, both written and verbal.
• Strong problem‑solving, customer service, multitasking, time management, communication, and leadership skills.

Benefits

• Competitive salary.
• Opportunity to be involved in high‑impact work and progressive learning environment.
• Energetic teamwork and a positive work environment.