At Tor.ai Limited, we are at the forefront of the industrial IoT revolution. We are India's largest industrial IoT company. As industry leaders, we empower businesses with cutting-edge IoT devices, innovative applications, and advanced analytics solutions. We believe that a data-driven world will make business more efficient, employees more engaged, and the environment more sustainable. With this purpose, we have set our mission to connect 1 billion devices across industries and drive meaningful change.
Working at Tor.ai means you'll help define the future of industrial operations and be on a team that is solving core grassroots problems, e.g., telematics solutions for an electric vehicle ecosystem, remote monitoring solutions for capital goods & construction equipment OEMs, energy & water monitoring solutions to name a few. Join us to make an impact.
About the Role
IoT Product Management & Solutioning Department, where you'll take the lead in understanding our end-to-end IoT products. Beyond traditional product management, you'll shape the customer experience from requirement gathering to solution rollout. This role is perfect for a strategic thinker passionate about IoT, project management, product management and cross-functional collaboration.
Key Responsibilities
1. Product & Project Management
- Gain an in-depth understanding of Tor's IoT product suite, including gateways, sensors, connectivity modules, and software platforms.
- Oversee end-to-end implementation of IoT projects - from device installation and configuration to data integration with the application platform.
- Plan and manage project timelines, deliverables, and dependencies, ensuring on-time and within-scope completion across multiple customer accounts.
- Coordinate with engineering, firmware, and software teams to align technical execution with business goals and customer requirements.
2. Customer Deployment & Support
- Collaborate with field implementation teams to ensure proper installation, configuration, and connectivity of IoT gateways and sensors at client sites.
- Provide technical guidance to customers during deployment and training phases, ensuring seamless handover and user enablement.
- Act as a single point of contact for post-deployment technical support, coordinating with internal support teams for issue resolution.
3. Cross-Functional Collaboration
- Partner with engineering, QA & sales teams to ensure cohesive execution and smooth feature rollouts.
- Contribute to documentation, process improvement, and internal alignment for product releases and deployments.
- Support the creation of demo setups, PoCs, and pilot rollouts for prospective customers.
4. Customer Feedback & Product Iterations
- Collect and analyze customer feedback to identify pain points, feature requests, and improvement opportunities.
- Collaborate with the product team to translate field insights into actionable requirements for product enhancement.
- Track product performance metrics, adoption rates, and user satisfaction to inform future roadmap priorities.
5. Communication & Reporting
- Provide clear and concise updates on project status, risks, and milestones to internal and external stakeholders.
- Maintain project trackers, dashboards, and documentation to ensure transparency and accountability.
Basic Qualifications and Skills Required
- Bachelor's Degree in Engineering preferably in an electrical engineering.
- 4+ years of relevant experience in IoT, telematics, or connected equipment domain.
- Basic understanding of IoT protocols (MQTT, Modbus, BLE, CAN, TCP/IP) and data management workflows.
- Strong analytical skills with an aptitude for translating field data into actionable business insights.
- Excellent communication, stakeholder management, and organizational skills.
- Proficiency in MS Excel or other business solutioning tools like Power BI, Tableau.
Ideal Candidate Attributes
- Hands-on mindset with the ability to work closely with both technical and customer-facing teams.
- Strong problem-solving orientation and ability to operate in a fast-paced, cross-functional environment.
- Passion for technology-driven products and curiosity to understand underlying hardware and firmware behavior.
Additional Information
- Includes travel for meetings, site assessments & validations.
- This role will report into AVP - Product Management.