Associate Product Manager

Airtel Digital; Gurugram District; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

Airtel Digital is seeking a Product Manager with deep customer empathy, business acumen, and a data-driven mindset. You will own AI-driven product initiatives that enhance customer experience, optimize business processes, and drive growth. The role requires strategic thinking, hands-on problem-solving, and technical fluency in AI/ML models. You will collaborate with data scientists and engineers to deliver impactful features across millions of users.

Qualifications

• 1+ years of product management experience, preferably in AI/ML.
• Strong analytical skills with SQL and Python.
• Experience collaborating with data science teams.
• Ability to translate customer needs into product roadmaps and KPIs.

Responsibilities

• Own end-to-end AI-driven product initiatives with ownership.
• Translate customer needs into roadmaps and measure business impact.
• Define and analyze product KPIs using data tools.
• Collaborate with data scientists and engineers to deploy AI features.
• Run experiments and iterate to improve experience.

Skills

Product management

Communication

Agile / Scrum

AI/ML familiarity

Data analysis

Tools

SQL

Python

Job description

Airtel Digital is at the forefront of digital transformation, redefining how millions of customers experience telecom, content, and financial services. Our mission is to build scalable, AI-driven solutions that create seamless and personalized experiences for our users. If you are passionate about solving complex problems, leveraging data, and implementing cutting-edge AI-driven solutions, we’d love to have you on board.

Role Overview

We are looking for a Product Manager with deep customer empathy, strong business acumen, and a data-driven mindset. You will own and drive AI-driven product initiatives that enhance customer experience, optimize business processes, and significant growth. This role requires a mix of strategic thinking, hands-on problem-solving, and technical fluency in AI/ML models.

Key Responsibilities

Customer-Centric Product Thinking

• You have a deep understanding of customer pain points and business challenges and be well versed with skills such as global scans and research, and data analysis.
• You champion customer empathy in every product decision and ensure AI-driven solutions enhance user experience.
• You are able to translate customer needs into product roadmaps, constantly ensuring and obsessing about business impact.
• You define, track, and analyze product KPIs using data tools and technology to drive key product decisions.
• You run A/B tests, interpret results, and iterate to improve customer experience and business impact.
• Leverage data to create compelling narratives that influence leadership and cross-functional teams.
• You work closely with data scientists and engineers to build, train, and deploy AI/ML models that enhance user experience and business processes.
• Identify use cases where AI can drive automation, personalization, and decision‑making improvements.
• Stay up-to-date with the latest advancements in AI/ML and apply best practices to solve business problems.

Execution & Problem-Solving

• You own end-to-end execution of product initiatives with a high degree of ownership and attention to detail.
• Break down complex problems into actionable insights and work cross-functional to drive solutions.
• You go deep into data, user feedback, and engineering architecture to identify root causes and drive meaningful improvements.

Why Join Us?

At Airtel Digital, you won’t just build products—you’ll shape the future of digital experiences for millions. Here’s why you should consider joining us:

• Work on high-impact, AI-driven solutions that directly touch over 400+ million customers across telecom, payments, entertainment, and enterprise services.
• Solve complex challenges that have real-world impact—from personalizing digital experiences to optimizing business operations using AI.
• Stay ahead of the curve with access to upskilling programs, conferences, and mentorship to fuel your professional growth.
• Experience a high-ownership culture where you have the freedom to take ideas from concept to execution.
• Collaborate with some of the sharpest problem solvers and innovators in the industry who are building world-class digital products at scale.
• Work closely with Airtel’s senior leadership, including CXOs, as you drive high-impact AI and digital initiatives. Gain mentorship from industry veterans who have built and scaled some of the largest digital platforms.

Who You Are

• Curious & Adaptable: You thrive in a fast-paced environment and continuously seek to learn new technologies and methodologies.
• High Ownership: You take initiative, dive deep into problems, and see things through to execution.
• AI-Savvy: You have hands-on experience with AI/ML applications and understand model training, deployment, and evaluation.
• Data-Driven & Analytical: You have a strong ability to interpret data, run experiments, and make evidencebased decisions.
• Rockstar in Communication: Drive clarity across cross functional teams on how business and customer problems are being solved and ensure that concerns from CFTs (including experience, growth, analytics, finance) are addressed.
• Customer Obsessed: You deeply understand customer pain points and prioritize solving them effectively.

Qualifications

• Proven track record of building products with a mix of business, design, and technical considerations.
• Excellent communication skills to collaborate with engineering, design, and leadership teams.
• 1+years of product management experience, preferably in AI/ML-driven products.
• Strong analytical skills with experience using SQL, Python, or other data tools.
• Experience working with data science teams, defining ML product requirements, and deploying AI-driven features.
• Effective prioritization framework to focus on the right features and capability to ship.
• Demonstrated experience in running agile squads, create, prioritize and execute a backlog to incrementally deliver value to the customer.