Associate Principal AI Architect (Claude AI)

Unisys; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Unisys seeks an AI Architect to own onboarding and integration of the Anthropic Claude platform, driving knowledge transfer and governance across L1/L2 support. You will lead platform configuration, RBAC rollout, and documentation while coordinating with security and governance teams.

The role demands proven experience in enterprise SaaS/AI integrations, GenAI platforms, and strong stakeholder leadership to deliver scalable solutions and rapid incident response.

Qualifications

• Claude Certified Architect – Foundations (CCA-F) or commitment to obtain.
• Experience architecting/integrating enterprise SaaS/AI platforms (API gateway, SSO, SIEM/observability).
• Hands-on GenAI/LLM platform experience (prompt engineering, agent design).
• Experience leading knowledge-transfer and producing runbooks for support teams.
• Escalation point for complex L1.5/L2 incidents.
• Strong stakeholder-facing skills for governance forums.

Responsibilities

• Lead onboarding and configuration of Claude platform tenant, API gateway, SSO, SOC/SIEM, and observability across environments.
• Lead knowledge-transfer with Outgoing Providers; capture configurations, prompt/agent catalog, and integration docs.
• Develop and validate L1.5/L2 runbooks and operational documentation for support teams.
• Support estate assessment and BAU readiness; identify/close knowledge gaps.
• Provide L1.5/L2 architecture-level input for incidents and governance discussions.
• Administer the Claude suite (Claude Code, Claude Cowork, Claude Design, Claude Agents).
• Track platform innovations and feed changes into FinOps and adoption reports.
• Collaborate with Security Architect on guardrails and policy governance.
• Participate in biweekly AI Review Board.
• Deliver consulting engagements: prompt-library tuning, design guidance, PoC work.

Skills

Claude Certified Architect

Enterprise SaaS/AI integrations

GenAI/LLM platforms

Knowledge-transfer leadership

L1/L2 escalation

Stakeholder engagement

Education

BA/BS degree or equivalent

Tools

Claude Code

Claude Cowork

Claude Design

Claude Agents

ServiceNow/ITSM

Job description

What success looks like in this role:

The AI Architect owns the technical onboarding and integration of the Anthropic Claude platform, and leads the knowledge-transfer effort from the Outgoing Providers into Provider's BAU operating model. This role combines the SoW's "Platform & Integration" and "Knowledge Transfer Lead" scopes into a single Associate Principal Architect position, and is also the primary architecture-level escalation point for L1.5/L2 support.

Key Responsibilities

• Lead onboarding and configuration of the Anthropic Claude platform tenant, API gateway, single sign-on (SSO), SOC/SIEM, and observability integrations across UAT, staging, and production environments.
• Lead the formal, time-boxed knowledge-transfer exercise with the Outgoing Providers (Accenture and Tribe AI), capturing configurations, the prompt/agent catalog, and integration documentation.
• Develop and validate L1.5/L2 support runbooks and technical documentation as part of the Transition deliverables.
• Support the estate assessment and BAU readiness report during the Discovery & Readiness phase, identifying and closing knowledge/documentation gaps.
• Provide L1.5/L2 architecture-level support and escalation input for Priority 1 and Priority 2 Incidents, contributing to Response and Restoration Service Levels (SL-1 through SL-4).
• Administer the Anthropic platform, APIs, and associated products (Claude Code, Claude Cowork, Claude Design, Claude Agents) as part of ongoing platform administration.
• Support structured rollout waves and enterprise role-based access control (RBAC) enablement as directed by Customer's AI governance team.
• Track continuous platform innovation – features, backlog items, and release cadence – and feed relevant changes into FinOps and adoption reporting.
• Partner with the Security Architect on guardrail and policy governance, including usage controls and financial guardrails.
• Participate in the biweekly AI Review Board.
• Deliver Consulting-track engagements (Medium and Large advisory requests): prompt-library tuning, solution/agent design, integration guidance, and scoped proof-of-concept work.

Required Qualifications

• Claude Certified Architect – Foundations (CCA-F) – Anthropic's official proctored certification for designing and shipping enterprise-grade Claude applications (or committed to obtaining it within an agreed timeframe of joining).
• Proven experience architecting and integrating enterprise SaaS/AI platforms, including API gateway, SSO, and SIEM/observability integrations.
• Hands-on experience with GenAI/LLM platforms (prompt engineering, agent design, integration patterns).
• Experience leading knowledge-transfer exercises and producing operational runbooks/documentation for support teams.
• Ability to operate as an escalation point for complex technical incidents (L1.5/L2).
• Strong stakeholder-facing skills to support governance forums and consulting engagements.

Preferred Qualifications

• Hands-on production experience with Claude Code, Claude Cowork, Claude Design, or Claude Agents.
• Experience with ServiceNow/ITSM-based operating models.
• Familiarity with FinOps practices for AI/token-based usage reporting.
• Experience supporting proof-of-concept to production transitions for AI solutions.

#LI-SS1

You will be successful in this role if you have:

BA/BS degree OR equivalent combination of education and experience 8-12 years in solution/platform architecture, including AI/ML or GenAI platform integration

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