Associate - Patient Calling

MedConverge Healthcare Services PVT LTD.; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Comprehensive training

Job summary

MedConverge Healthcare Services PVT LTD. in Hyderabad is seeking a dedicated Patient Calling Associate to contact patients by phone about balances, payments, insurance questions, and appointment follow-ups, while delivering excellent service.

You will handle healthcare billing queries, document interactions in the PM system, and maintain HIPAA compliance. Night shift aligning with US business hours, with pathways for career growth.

Qualifications

• Graduate in any discipline with 1–4 years in Patient Calling, Customer Support, Medical Billing, or US Healthcare Voice Process.
• Excellent verbal and written English communication skills.
• Strong listening, interpersonal and problem-solving abilities.
• Basic knowledge of US Healthcare and medical billing concepts.
• Good typing speed and computer proficiency.

Responsibilities

• Make outbound and receive inbound calls from patients regarding their healthcare accounts.
• Explain outstanding balances, payment options, and billing information clearly and professionally.
• Assist patients in understanding insurance coverage, deductibles, co-pays, and claim status where applicable.
• Document all patient interactions accurately in the PM system.
• Resolve patient queries with HIPAA-compliant handling.
• Meet daily productivity and quality targets.
• Coordinate with Billing, AR, Eligibility, and Customer Support teams as needed.

Skills

English communication

Customer support

Medical billing

Typing speed

US Healthcare knowledge

Interpersonal skills

Education

Graduate degree

Tools

PM software

EHR

Job description

We are looking for a dedicated and empathetic Patient Calling Associate to join our US Healthcare team. The ideal candidate will be responsible for communicating with patients by phone to discuss account balances, payment options, insurance-related queries, and appointment-related follow-ups (as applicable), and for providing exceptional customer service while adhering to HIPAA guidelines and company standards.

This role requires excellent communication skills, professionalism, and the ability to handle patient interactions with patience and empathy.

Key Responsibilities

• Make outbound and receive inbound calls from patients regarding their healthcare accounts.
• Explain outstanding balances, payment options, and billing information clearly and professionally.
• Assist patients in understanding insurance coverage, deductibles, co-pays, and claim status where applicable.
• Document all patient interactions accurately in the Practice Management (PM) system.
• Resolve patient queries or
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Meet daily productivity and quality targets.
• Handle difficult conversations professionally while maintaining a positive patient experience.
• Coordinate with internal teams, including Billing, AR, Eligibility, and Customer Support, as needed.
• Ensure compliance with company policies and US healthcare regulations.

Required Qualifications

• Graduate in any discipline.
• 1–4 years of experience in Patient Calling, Customer Support, Medical Billing, or US Healthcare Voice Process.
• Excellent verbal and written English communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• Basic knowledge of US Healthcare and medical billing concepts will be an added advantage.
• Good typing speed and computer proficiency.

Preferred Skills

• Experience with Practice Management (PM) software or Electronic Health Records (EHR).
• Knowledge of insurance terminology, patient collections, or healthcare billing.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and documentation skills.
• Customer-centric approach with a positive attitude.

What We Offer

• Competitive salary based on experience.
• Health insurance and employee benefits.
• Opportunities for career growth within the US Healthcare domain.
• Comprehensive training and continuous learning programs.
• Collaborative and professional work environment.

Why Join Us?

• Work with a fast-growing US Healthcare organisation.
• Build a rewarding career in the Revenue Cycle Management (RCM) industry.
• Learn from experienced healthcare professionals.
• Clear career progression and internal growth opportunities.

Work Schedule: Monday to Friday (or as per business requirements)

Work Location: Hyderabad (Work from Office)

Shift Timing: Night Shift (US Business Hours)

If you are passionate about delivering excellent patient service and building a career in the US Healthcare industry, we'd love to hear from you.