Associate - Operations

MassMutual India; Hyderabad; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

MassMutual India is seeking a Wealth Management Operations professional to handle back-office processes, account maintenance, and transfers. You will review broker-dealer submissions for accuracy and compliance, identify NIGO cases, and maintain client data across systems.

The role emphasizes data accuracy, process improvements, and cross-functional collaboration. The position involves handling money movements, investments, and withdrawals in line with policies, with flexibility for various

Competenze

• Bachelor's degree or equivalent business experience.
• 4+ years of experience in financial services or operations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Knowledge of Excel Macros and VBA preferred.
• Ability to identify improvements and drive process enhancements.
• Attention to detail with ability to manage multiple priorities.
• Ability to work under strict deadlines and complete NRF background checks.

Mansioni

• Process account maintenance requests and related operational transactions.
• Review broker-dealer submissions for accuracy and regulatory compliance.
• Identify and communicate Not-In-Good-Order cases for timely resolution.
• Maintain client data in back-office systems.
• Process internal brokerage and advisory transfers.
• Administer money movement, investments, and withdrawals per policies.
• Research and resolve operational issues while meeting SLAs.
• Collaborate with internal and external stakeholders.
• Achieve productivity, quality, and service goals.
• Support reporting using Excel, Word, and PowerPoint; leverage VBA where applicable.

Conoscenze

Analytical skills

Organizational skills

Problem-solving

Verbal and written communication

MS Office proficiency

Attention to detail

Ability to drive process improvements

Formazione

Bachelor's degree or equivalent

Strumenti

Excel

Word

PowerPoint

Excel Macros

VBA

Descrizione del lavoro

• Process account maintenance requests, new business applications, transfer paperwork, and related operational transactions.


• Review broker-dealer submissions for accuracy, completeness, and regulatory requirements.


• Identify and communicate Not-In-Good-Order (NIGO) cases to facilitate timely resolution.


• Accurately process and maintain client data within back-office systems.


• Review and process internal brokerage and advisory transfers.


• Administer money movement, investment, and withdrawal instructions in accordance with applicable policies and regulations.


• Research and resolve operational issues while maintaining service-level commitments.


• Apply root cause analysis techniques to identify and address process inefficiencies.


• Collaborate effectively with internal business partners and external stakeholders.


• Consistently achieve productivity, quality, and service goals.


• Leverage Microsoft Office applications, particularly Excel, Word, and PowerPoint, to support operational activities.


• Utilize VBA and Excel Macros where applicable to improve efficiency and reporting.

Key Responsibilities

• Process account maintenance requests, new business applications, transfer paperwork, and related operational transactions.


• Review broker-dealer submissions for accuracy, completeness, and regulatory requirements.


• Identify and communicate Not-In-Good-Order (NIGO) cases to facilitate timely resolution.


• Accurately process and maintain client data within back-office systems.


• Review and process internal brokerage and advisory transfers.


• Administer money movement, investment, and withdrawal instructions in accordance with applicable policies and regulations.


• Research and resolve operational issues while maintaining service-level commitments.


• Apply root cause analysis techniques to identify and address process inefficiencies.


• Collaborate effectively with internal business partners and external stakeholders.


• Consistently achieve productivity, quality, and service goals.


• Leverage Microsoft Office applications, particularly Excel, Word, and PowerPoint, to support operational activities.


• Utilize VBA and Excel Macros where applicable to improve efficiency and reporting.

Required Qualifications

• Bachelor's degree or equivalent business experience.


• 4+ years of experience in financial services or a comparable operations environment.


• Strong analytical, organizational, and problem-solving skills.


• Excellent verbal and written communication skills.


• Proficiency in Microsoft Excel, Word, and PowerPoint.


• Knowledge of Excel Macros and VBA is preferred.


• Ability to identify improvement opportunities and drive process enhancements.


• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.


• Sound logical reasoning and decision-making skills.


• Ability to work effectively under strict deadlines.


• Ability to successfully complete a Non-Registered Fingerprint (NRF) background check under FINRA requirements.


• Knowledge of:




• Registration types and brokerage account features


• Managed account attributes and billing processes


• Client onboarding and account maintenance activities


• Securities industry operations and back-office processing for non-retirement accounts




• Understanding of FINRA and SEC rules and regulations is preferred.


• Flexibility to work overtime and adjust schedules as business needs require.

Preferred Qualifications

• 4+ years of experience within the financial services industry.


• MBA or equivalent business qualification preferred.


• Experience supporting wealth management, brokerage, advisory, or transfer-of-assets operations.


• Knowledge of FINRA and SEC regulations.


• Experience working with operational controls, process improvements, and automation initiatives.

Compliance Requirements

As part of the Wealth Management Operations team, this role is subject to regulatory and supervisory requirements, including:

• Non-Registered Fingerprinting (NRF)


• Personal Trading Account Oversight


• Compliance and regulatory monitoring requirements

Work Timings

This position requires flexibility to work across regular, afternoon, and night shifts in India on either a permanent or rotational basis, depending on business requirements.